I received the following email minutes after receiving the cancellation emails for my booking..... Interesting that they are now saying it is due to a internet glitch...
Dear Guest,
First of all, we would like to thank you for your interest toward our property, the Hilton Bora Bora Nui Resort & Spa.
Concerning your booking for 5 nights in our property, a technical issue unfortunately occurred during your booking and the system was not able to perform your reservation correctly.
Strangely, it seems that your booking still appeared for a while as active on the Hilton.com website despite the internal error system occurred, and then we received a cancellation report so there is now no more bookings active for you in the system at the moment.
In order to be sure that this system “bug” did not prevent you from booking your stay in our property, and that the cancellation is not one of your wish, I prefer to give you all the information directly:
- For a stay in January 2014 for 5 nights for 2 persons
- In a Garden Villa with Kingsize bed
- With the Serenity Package including : 4 relaxing spa treatments (1 duo massage + 2 beauty cares from a dedicated selection) and Daily Buffet breakfast
- The price per night would be of 101 500xpf per night without tax which means a Global VAT included proforma of:
And even if these technical issues are independent from our agreement, we would like, in order to compensate the disturbance, to offer you a COMPLIMENTARY UPGRADE in a Panoramic Hillside Villa or in an Overwater Villa at your convenience.
Awaiting for your answer, I remind you that we are not holding any room for you at the moment,
Best regards