Contact Centre Down ?

Status
Not open for further replies.
J

Jama

Active Member
Joined
Jul 25, 2011
Posts
607
Has anyone else tried to call the contact centre this morning. I have tried several times and each time after putting in my membership no I get the transferring you now then dead line which disconnects after 20sec or so.
 
AMEX Velocity Platinum Card Benefits
Australia's highest-earning Velocity Frequent Flyer credit card: Offer expires: 21 Jan 2025
- Earn 60,000 bonus Velocity Points
- Get unlimited Virgin Australia Lounge access
- Enjoy a complimentary return Virgin Australia domestic flight each year

AFF Supporters can remove this and all advertisements

Spoke to Virgin twice this morning regarding purchasing flights / upgrading - agent could not assist as she had no idea how to do it so she said would put me through to Platinum section - was on hold 15mins before I hung up.

Called Velocity, got straight through and assisted immediately - go figure.
 
Apologies Jama, yes there was a short phone outage this morning.
This has been rectified now, and we are investigating the cause.
 
Status
Not open for further replies.

Become an AFF member!

Join Australian Frequent Flyer (AFF) for free and unlock insider tips, exclusive deals, and global meetups with 65,000+ frequent flyers.

AFF members can also access our Frequent Flyer Training courses, and upgrade to Fast-track your way to expert traveller status and unlock even more exclusive discounts!

AFF forum abbreviations

Wondering about Y, J or any of the other abbreviations used on our forum?

Check out our guide to common AFF acronyms & abbreviations.

Recent Posts

Currently Active Users

... and 27 more.
Total: 412 (members: 77, guests: 335)
Back
Top