Cost to cancel a backup

[Pom-DownUnder]

Hi All,

Quick question, had a look at the Qantas site and the only things I could see were free cancellation if booked before 30 sept (it isnt). or the regs around cancelling in general.

If i have a J ticket booked as a classic reward on a partner airline and end up cancelling it, what is the cost to me ? I seem to recall changes were 5,000 FF points precovid but not sure if that includes voluntary cancellations.

Thanks.

 

[kangarooflyer88]

It's 6,000 points for you to cancel a classic award. Obviously if Qantas changes your flight you can always cancel for free.

-RooFlyer88

 

[bussyboy]

This is where I am after 5 months on a similar issue:




Had I known I would have kept the seat, but the call centre operative said at the time she'd organise a refund, including points - which is what I'd expected from the "fly flexible" post-covid marketing... I've given up this battle.

 

[serfty]

Had I known I would have kept the seat, but the call centre operative said at the time she'd organise a refund, including points - which is what I'd expected from the "fly flexible" post-covid marketing... I've given up this battle.

Had you already flown part of the overall booking before cancelling?

If not then you would be due a full refund.

If you had already commenced the journey then they are correct and the call centre agent wrong, (FWIW, having a segment on BA has nothing to do with it.)

 

[Jean Prouvaire]

the call centre operative said at the time she'd organise a refund, including points

Can you ask Qantas to pull the recording of the call so that they can verify you proceeded on the basis that your points would also be refunded, relying on what the Qantas staff member told you?

 

[Pom-DownUnder]

This is where I am after 5 months on a similar issue:


View attachment 304009

Had I known I would have kept the seat, but the call centre operative said at the time she'd organise a refund, including points - which is what I'd expected from the "fly flexible" post-covid marketing... I've given up this battle.

"A British Airline" strange wording assuming they mean British Airways, doesnt inspire confidence that the correct treatment is being applied.

Personally I would go old school, last time i had a major issue with Qantas I wrote and sent a physical letter to Alan Joyce, ended up getting a nice call from their office (not Al unfortuantely) but got squared away and was given 2 passes without expiry and 20,000 points as compo

 

[kangarooflyer88]

Just thought I'd share the relevant portion of the QFF T&Cs that covers cancellations of classic awards:

14.7.4 Subject to this clause 14.7, the following changes are permitted to a Classic Flight Reward after ticketing and prior to commencement of any travel and will incur a Change Fee (see the Fee Schedule) per passenger:

(a) change to flight number;
(b) change to date of travel;
(c) change to class of travel;
(d) change to any Segment routing or airline;
(e) change to name (only for Flights with a Qantas (QF) flight number on the ticket that are operated by Qantas); and
(f) request to cancel ticket and re-credit Qantas Points. Please note that only Qantas Points that would not have expired will be re-credited.

The fee schedule lists the following:

Cancellation Refund Fee​

Fee: 6,000 Qantas Points per passenger.
For Classic Flight Reward Change and Cancellation Fees waiver information, visit Flexible Classic Flight Rewards.
Cancellation Refund Fees do not apply if you are entitled to a refund under the Conditions of Carriage or the Australian Consumer Law.

In terms of partner classic awards, that should fall under the same category I think based on my reading of the terms. Would certainly love to hear from fellow AFFers who have had experience cancelling partner classic award bookings to confirm either way.

-RooFlyer88

 

[Pom-DownUnder]

Thanks Kangaroo, everything I have seen would indicate you are right but obviously there does seem to have been some issue, perhaps partially travel had started or ? look forward to hearing more as the booking I made I really dont want to use but with QR not opening up until fairly short time frame I thought i'd get this booked in and worst case use it.

really not keen on the idea of points disappearing though ! lol

 

[serfty]

@Pom-DownUnder & @kangarooflyer88 , over the last couple of years I have cancelled several award bookings.

These cancellellations were all done before the scheduled departure time of the first flight. (A couple within hours.)

In each case all points and $+++ were refunded (eventually) without fee under the special COVID rules.

In the decade prior to that any such cancellation was subject to the cancellation fee in points but all $+++ was refunded.

 

[Pom-DownUnder]

@Pom-DownUnder & @kangarooflyer88 , over the last couple of years I have cancelled several award bookings.

These cancellellations were all done before the scheduled departure time of the first flight. (A couple within hours.)

In each case all points and $+++ were refunded (eventually) without fee under the special COVID rules.

In the decade prior to that any such cancellation was subject to the cancellation fee in points but all $+++ was refunded.

in the decade prior i'm assuming you mean the VAST majority of points refunded and only the small amount of points 5k/6k short in the refunded points. Were any of these on BA?

@bussyboy had the trip had any legs already used before you cancelled?

 

[serfty]

Were any of these on BA?

No, but your last sentence may be relevant. If indeed this was the case then @bussyboy was given incorrect information:

but the call centre operative said at the time she'd organise a refund, including points

 

[bernardblack]

I'm watching this with interest to see what happened with the poster who didn't get points refunded.

But while I'm at it, I'm in a similar position to the OP, where I have a couple of different options booked for a reward trip and if neither is lost due to a reschedule or whatever, I will decide closer to the time which one to keep and which to cancel/redeposit.

If I have a QFF classic reward, on a single long-haul international sector on QF metal (MEL-LAX), how late can it be cancelled for a redeposit? I understand there's a 6000-point fee and that's fine if need be. Is it up to 24 hours prior to scheduled departure?

 

[serfty]

Is it up to 24 hours prior to scheduled departure?

It is up to time of scheduled departure of the first flight in the booking.

 

[Pom-DownUnder]

I know there is a few people interested in this so followed up with Bussy, they had taken the outbound flight in the ticket and were advised they could cancel the return and get points back by the customer service agent, going to be a hard road to fight! comforting for the 6,000 point understanding though.

 

[aikman]

I recently made a round trip classic reward booking and have flown the outbound flight. I no longer need the inbound flight. I am trying to work out if it is still worth cancelling. If I cancel the flight online, I understand that I won't get the points back but will I still get all of the taxes back? Will I still get charged a 6,000 point cancellation fee?

 

[serfty]

I recently made a round trip classic reward booking and have flown the outbound flight. I no longer need the inbound flight. I am trying to work out if it is still worth cancelling. If I cancel the flight online, I understand that I won't get the points back but will I still get all of the taxes back? Will I still get charged a 6,000 point cancellation fee?

Bumping this as I really don't know about either query having had no such experience, others may know.