MikeG
Active Member
- Joined
- Mar 20, 2005
- Posts
- 741
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In Bali recently I was bumbling around on the beach at night and didn't notice my iPhone 15 Pro Max slip out of my pocket onto the wet sand, and by the time I noticed, there was no signal from FindMy and I suspect it was buried under the sand/water so there would be no signal. There has been no signal ever since.
Thank goodness I have travel insurance right? Well...
I raised a new claim online and the status was updated to "awaiting additional documentation". So I rang (via Skype on my laptop) and asked "what do I need to supply you with, as I'm leaving Bali soon." The cheery lady said, nothing at this stage, someone will be in touch from the claims team in 10 days time.
So I got an email about 10 days later asking for a police report from Bali police, so I responded explaining I had advice from someone that said, I didn't need to supply anything before leaving Bali, and I gave them the time I called.
a few more days later, I got a claim denied letter by email. So I've responded by asking to raise a complaint, as this is duplicitous and unfair.
Has anyone else had insurance companies outright lie to you? Has anyone had luck with the complaint/ombudsman process?
Should I give up and just claim through my AppleCare+ policy? Noting I've bought a replacement phone in Singapore (I run a business) and AppleCare+ now just sends a replacement, nothing else is an option. Its a hassle, but I really do want to hold Cover-More to account.
M
Thank goodness I have travel insurance right? Well...
I raised a new claim online and the status was updated to "awaiting additional documentation". So I rang (via Skype on my laptop) and asked "what do I need to supply you with, as I'm leaving Bali soon." The cheery lady said, nothing at this stage, someone will be in touch from the claims team in 10 days time.
So I got an email about 10 days later asking for a police report from Bali police, so I responded explaining I had advice from someone that said, I didn't need to supply anything before leaving Bali, and I gave them the time I called.
a few more days later, I got a claim denied letter by email. So I've responded by asking to raise a complaint, as this is duplicitous and unfair.
Has anyone else had insurance companies outright lie to you? Has anyone had luck with the complaint/ombudsman process?
Should I give up and just claim through my AppleCare+ policy? Noting I've bought a replacement phone in Singapore (I run a business) and AppleCare+ now just sends a replacement, nothing else is an option. Its a hassle, but I really do want to hold Cover-More to account.
M