From my experience, Westpac doesn't really value existing customers much. I had a mortgage with them in the past, including credit cards, bank accounts, etc. I then paid off my mortgage and within a year or so decided to get a mortgage again. I remember having a few conversations with them and with various staff and they all treated me as if I'm a new customer who never bank with them at all.Well I just applied for the Westpac Black for convenience sake, and I still have to send in bank statements and all that. Can't they just look at my accounts since I bank with them