I had an interesting experience with my Hilton Racing fast track to Gold.
Completed 4 stays within 3 months of enrolment (kept the enrolment letter as proof of the date) - all single nights at Hampton Inns.
Of course the status didn't change so I rang the support line who told me I
HAD to log the promotion code
before completing the stays, and as such there was "no possible way" for them to give me Gold status.
I said "That's fine, but how was I to know I had to ring up and give a promotion code, when 1) There was no promotion code and 2) The letter and website made no mention of this at all?" (As always I kept my cool, but wasn't going to give in.)
I pointed her to the hiltonracing.com website, she went away to her supervisor, and came back with the same rubbish, adding "I can start you on the fast track now...but you'll have to complete 4 more stays within 90 days of today."
Finally got her to speak to a different supervisor, who actually had a clue. She came back extremely apologetically, said that someone stuffed up when I signed up for Hilton Racing and didn't enter the code against my account. 2 minutes later I had gold status and a bonus 3,000 points.
Cheers,
- Febs.