Archphoto
Established Member
- Joined
- Mar 8, 2009
- Posts
- 1,393
Seems CX is attempting to soften the blow brought about by Covid-19 and reduced travel for many of their Marco Polo members. Got an email this afternoon stating the following:
"Dear Ozphoto
We understand that concerns about the coronavirus and travel restrictions imposed by different countries may have affected your travel plans recently, and the number of club points you were able to earn.
Because we value your loyalty, we are crediting your account with 10 additional club points each month for February, March and April 2020.*
More time to use your mid-tier benefit
We are also reissuing all Lounge Passes that expire in February, March and April 2020, for another 6 months, so you can continue to enjoy our award-winning lounges when your travel resumes. The reissue will take 7 working days from the date of expiry.
We will continue to monitor the situation beyond April and will announce any changes at the appropriate time.
Yours sincerely,
Cheuk Lo
Head of Customer Loyalty"
It's interesting to see their approach to a reduction in travel by their Marco Polo members and their decision making as to how to acknowledge such loyalty is being hampered through no fault of either CX or the travellers themselves.
One has to wonder how it will impact CX as time wears on and what their next steps will be should it drag on past March. Not a great time to be an airline, hotel or anyone that relies upon the travel industry for employment/income/profits.
"Dear Ozphoto
We understand that concerns about the coronavirus and travel restrictions imposed by different countries may have affected your travel plans recently, and the number of club points you were able to earn.
Because we value your loyalty, we are crediting your account with 10 additional club points each month for February, March and April 2020.*
More time to use your mid-tier benefit
We are also reissuing all Lounge Passes that expire in February, March and April 2020, for another 6 months, so you can continue to enjoy our award-winning lounges when your travel resumes. The reissue will take 7 working days from the date of expiry.
We will continue to monitor the situation beyond April and will announce any changes at the appropriate time.
Yours sincerely,
Cheuk Lo
Head of Customer Loyalty"
It's interesting to see their approach to a reduction in travel by their Marco Polo members and their decision making as to how to acknowledge such loyalty is being hampered through no fault of either CX or the travellers themselves.
One has to wonder how it will impact CX as time wears on and what their next steps will be should it drag on past March. Not a great time to be an airline, hotel or anyone that relies upon the travel industry for employment/income/profits.
