CX Business Save Fare Rules ex-TPE

[JohnK]

I am probably not looking hard enough but I am having trouble finding detailed fare rules for the Business Save or Business Standard fares.

I have 2 totally unused bookings which I cancelled last week and a partially used booking which I tried to transfer to the next trip but it falls outside the 6 month maximum and CX in Sydney were going to call back and tell me how much it would cost to extend ticket to 12 month ticket.

When booking the tickets there is a summary that mentions a cancellation fee but no mention of a refund. Cancellation fee is TWD1200 for totally unused tickets and TWD1200 for partially used tickets. I am guessing I can get a refund less cancellation fee for the unused bookings but happens to the partially used booking? Can I still get some sort of refund less cancellation fee?

Has anyone had any experience cancelling these type of bookings ex-TPE.

 

[markis10]

John, you should get 1/2 the fare less the admin fee AFAIK, changing the fare type will be a lot more than the amount lost by the admin fee and rebooking later.

 

[mikew]

I asked CX from HKG about this last year. They said on a partially used fare they would refund the taxes only less the refund fee.

 

[Aussie_flyer]

call the CX taipei reservations number, they were able to extend validity of a ticket immediately over the phone for me, took a couple of minutes to calculate fare difference. I found the australian number useless.

 

[JohnK]

What does it cost to extend the validity of the ticket though? At the moment I can see I am waitlisted 15 days past expiry of the ticket?

Assuming I was given a full refund for the unused portion I believe this would be ~AUD250. It would still be worthwhile to extend the validitiy of the ticket even if it cost ~AUD200 for 120 SCs.

 

[docjames]

Hi John,

Two thoughts:

1. Try a dummy booking to somewhere (anywhere) in the same fare class and there should be a link to the fare rules.

2. Probably just easier to ring CX and ask them.

 

[JohnK]

1. Try a dummy booking to somewhere (anywhere) in the same fare class and there should be a link to the fare rules.

I have. There does not appear to be any detailed fare rules available. The fare rules displayed are only a summary and mention cancellation fees but do not mention refunds.

I will be calling CX but there also appears to be conflicting evidence in this thread of what one is entitled to receive with cancellations.

It really should not be this hard....

 

[docjames]

Presume in your original post you're referring to this:

Types of Airfares, Airline Fare Rules - Cathay Pacific

Date / Flight change

• Free of Charge

Cancellation Fee

• For totally unused tickets a service fee of TWD1200 will apply.
  Partially used: No refund

I read this as: Move flights, no charge to change (but presumably fare difference if no Save Fare available).

Cancel prior to any segment - pay TWD 1200

Cancel after taking at least one segment (in your terminology from the OP - "partially used" - no cancellation fee charged, but also no refund on unused portion.

Hope your health is improving.

 

[JohnK]

I read this as: Move flights, no charge to change (but presumably fare difference if no Save Fare available).

Cancel prior to any segment - pay TWD 1200

Cancel after taking at least one segment (in your terminology from the OP - "partially used" - no cancellation fee charged, but also no refund on unused portion.

The fare condition from TPE to Southeast Asia is slightly different and does mention cancellation fee for partially used tickets.

Fare Rules for Business Save from TPE-SouthEast Asia

Cancellation Fee

• For totally unused tickets a service fee of TWD1200 will apply.
  Partially used: An administration fee/cancellation fee of TWD1200 will be applied.

Hope your health is improving.

Still in bed. No visible (physical) sign of improvement. I am worrying more and more by the day.

 

[Aussie_flyer]

Well - rather than posting here, just call CX in TPE and ask, it's very quick and easy!!

 

[JohnK]

Well - rather than posting here, just call CX in TPE and ask, it's very quick and easy!!

Sometimes it is handy to have any (potentially vital) information before calling.

Sure the consultants in TPE may know more but the consultant in SYD did not appear to understand much at all regarding these fare rules and I am still waiting for a phone call on what it would cost to extend the validity of the ticket. And my experience with call centres is that depending on the consultant one may receive conflicting information.

 

[Aussie_flyer]

Sure the consultants in TPE may know more but the consultant in SYD did not appear to understand much at all regarding these fare rules and I am still waiting for a phone call on what it would cost to extend the validity of the ticket. And my experience with call centres is that depending on the consultant one may receive conflicting information.

hence why I recommend ringing Taipei who will give you an immediate answer. I have been promised a call back from CX in Australia and none ever came back. I rang TPE and changes were made instantly. I suggest you do the same as the ticket is issued through the Taipei office.

 

[markis10]

Well - rather than posting here, just call CX in TPE and ask, it's very quick and easy!!

That would not be much help for people in similar situations in the future or experience from the past, this forum covers a lot of things that are quick and easy, and its only reading the posts you discover that often it is not so. For-warned is for-armed so to speak.

 

[JohnK]

So I take it that it is extremely difficult to get the detailed fare rules rather than the poor summary that is provided at booking time.

Very disappointing that nothing was sent with the e-ticket or the terms and conditions. How are people supposed to be aware of what is happening when things are not explained clearly up front?

 

[Aussie_flyer]

That would not be much help for people in similar situations in the future or experience from the past, this forum covers a lot of things that are quick and easy, and its only reading the posts you discover that often it is not so. For-warned is for-armed so to speak.

I suggested in post #4 that a call to the TPE reservations number is the easiest way to sort this out. numerous posts then followed which wouldn't have been necessary if the call was made. I suggested it based on my own experiences with CX telephone reservations.

but thanks SO much for your input markis10.

 

[markis10]

I suggested in post #4 that a call to the TPE reservations number is the easiest way to sort this out. numerous posts then followed which wouldn't have been necessary if the call was made. I suggested it based on my own experiences with CX telephone reservations.

but thanks SO much for your input markis10.

I think you missed the point, given the rules published on the TPE site differ from that when you select the fare there is considerable confusion, a quick search of the net confirms that, JohnK is looking for others who have walked down this path.

I dont believe JohnK is proficient in Mandarin (correct me if I am wrong), so the possibility of things getting lost in translation is quite high, resulting in a different experience to yours perhaps, and the need to repeat himself, a bit like you have on this topic

If you have had to cancel a business saver I would be interested to know how your residual value was calculated, such risks need to be obviously factored into the purchase!

 

[Aussie_flyer]

It's like you want to argue just for the sake of it markis10.

You are right in that someone HAS missed the point, however, it is not me.

There is no need to speak any mandarin as the staff I have dealt with on numerous calls to CX-TPE have spoken perfectly fine english. I have not had to get a refund as they have very quickly offered to extend the fare beyond it's usual validity and they have calculated the (very reasonable) fare difference immediately on the spot.

 

[markis10]

There is no need to speak any mandarin as the staff I have dealt with on numerous calls to CX-TPE have spoken perfectly fine english. I have not had to get a refund as they have very quickly offered to extend the fare beyond it's usual validity and they have calculated the (very reasonable) fare difference immediately on the spot.

Thats good feedback and handy to know, as a regular traveler to TPE I know that English can be an issue at times, which is why I am surprised you missed mentioning it at Post #4 . How they calculate a refund based on a partially used ticket still remains a topic to be answered.

 

[JohnK]

I have not had to get a refund as they have very quickly offered to extend the fare beyond it's usual validity and they have calculated the (very reasonable) fare difference immediately on the spot.

Care to reveal the (very reasonable) fare difference in your experiences dealing with CX TPE reservations?

 

[Aussie_flyer]

Care to reveal the (very reasonable) fare difference in your experiences dealing with CX TPE reservations?

3 month to 6 month was approx AU$100 on a half used ticket.