I agree
@coolkid101. For the most part I'm pretty happy with how we've been looked after over the last couple of years. Considering the many uncertainties/complexities, they've generally been good at being flexible and going the extra mile. The only two complaints I have are that the new waitlisting policy has removed a lot of the flexibility for close-in redemptions to clear at short notice and there have been a few instances when PPS Connect hasn't been working, I assume due to the contact centres being completely overwhelmed. That said, I've been flying SQ long enough to have a network of great folks who readily resolve many of these niggles.
Now...I'm going to have to ask about the gifts you've been receiving. Aside from my $380 re-qualification vouchers and a nice new leather pouch that came with my new luggage tags, I haven't been quite so lucky, so I'm keen to know more! I'm also hopeful that the events will start up again at some point in the near future, as the CNY events used to be great fun.