Can anyone provide a definition for "non-rigid garment bag"?
I have a Samsonite DurantXTLite garment bag (Samsonite Garment Bag Details) which meets all of the size limits as per the Qantas website and after travelling with it for 2 years I was stopped last Thursday in Sydney.
I had a laptop bag and the garment bag with both items at 12.9kg, so weight was not an issue, the gate attendant said it was a rigid bag so could not be taken on. I challenged this saying that there was a piece to strengthen the handle but the bag was very much soft and was within both the weight and dimension requirements. The male attendant said I had to put it through the test unit and after I did so with the female watching she said it was supposed to be folded and fit into the square test unit. As I was explaining this was not correct the male attendance came back over and said to put it through the long test piece unfolded, which I did and it passed through but he said sorry it still cannot go, his decision was final.
I asked to speak to a supervisor and he said that he would have to take me off the flight and get someone to come and speak with me. I initially declined but later thought I would like to speak with a manager as this was wrong, I asked him if he could get me on the next flight but he replied then next 3 flights are fully booked. I had no choice but to check my bag and get on the flight.
This was a semi regular fortnightly flight in J so I am a tad peeved and will be taking it further with Qantas management however was interested in others experience or feedback.
I have a Samsonite DurantXTLite garment bag (Samsonite Garment Bag Details) which meets all of the size limits as per the Qantas website and after travelling with it for 2 years I was stopped last Thursday in Sydney.
I had a laptop bag and the garment bag with both items at 12.9kg, so weight was not an issue, the gate attendant said it was a rigid bag so could not be taken on. I challenged this saying that there was a piece to strengthen the handle but the bag was very much soft and was within both the weight and dimension requirements. The male attendant said I had to put it through the test unit and after I did so with the female watching she said it was supposed to be folded and fit into the square test unit. As I was explaining this was not correct the male attendance came back over and said to put it through the long test piece unfolded, which I did and it passed through but he said sorry it still cannot go, his decision was final.
I asked to speak to a supervisor and he said that he would have to take me off the flight and get someone to come and speak with me. I initially declined but later thought I would like to speak with a manager as this was wrong, I asked him if he could get me on the next flight but he replied then next 3 flights are fully booked. I had no choice but to check my bag and get on the flight.
This was a semi regular fortnightly flight in J so I am a tad peeved and will be taking it further with Qantas management however was interested in others experience or feedback.
