Delay in Velocity SC posting?

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pythonisman said:
When I lodged a retro claim the system told me the points had already credited (they hadn't) hence the call.
Hope this helps. I'd recommend checking that, and calling if in the same situation.
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Exactly what happenned to me, either someone has broken the entire SC and points earn or maybe it all being credited correctly but just not being displayed on the velocity web site. I wonder how long it will take the Velocity call centre to twig.....
 
How could they not know! looks like I will have to call them. Maybe the Sabre switch over is happening and causing issues.
eastwest101 said:
Exactly what happenned to me, either someone has broken the entire SC and points earn or maybe it all being credited correctly but just not being displayed on the velocity web site. I wonder how long it will take the Velocity call centre to twig.....
Click to expand...
 
Day 8 and still not posted, kind of annoying as id have turned plat this sunday after this weeks flights but who knows when it will actually come through
Seems poor that no one seems to know from the velocity side, it must not be affecting everyone as youd imagine there would be allot more people on here asking about it.

danoleary55 said:
How could they not know! looks like I will have to call them. Maybe the Sabre switch over is happening and causing issues.
Click to expand...
 
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Happening me too. Flight on 30th November posted, and those on 2nd, 8th and 9th December not posted yet!
 
I called about flights on the 3rd and was told to wait. I said i am not the only one with the issue but was fobbed as quick as they could hit the call end button.

Online it said " already credited " but like all nothing showing so now play a waiting game or try to get a different agent. Very frustrating as this will move me to gold and will need the card for lounge access overseas
 
SC's and points from 6th posted this morning
 
Same issue here with flights from last week. Second flight I took out of a total of 4 for the week have posted, still waiting on the other 3.
 
No change to my points. Another day, another Christmas party, another day I don't have my gold card. *grumble*
 
And the flight from the 3rd has now landed in the account. Still got 4 flights to go....
 
pythonisman said:
No change to my points. Another day, another Christmas party, another day I don't have my gold card. *grumble*
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yep still waiting on postings from the 3rd aswell, did get the flights from the 6th come through. should be hitting plat by the weekend if this gets fixed up.
 
Yeah, I have noticed a delay in points and SC's being added to my account also. In the past it has always been within 48 hrs, but this week I have been waiting 5 days. Normally doesn't matter, but will hit gold once these missing SCs have been credited! :-)
 
My flights posted from last weekend overnight.
 
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