Delayed Flight, reimbursement for expenses.

[TheInsider]

Don't ask for a 'supervisor' as they just don't exist in most call centres. Alot of escalations are just done by the person sitting next to the agent or someone at random that is willing to take a call.
Call centre 'supervisors' are the ones who make sure their team is achieving their KPI's, sick leave forms, coaching etc etc.

I know that using contractors isn't an excuse, but the conditions the call centres are bound by are very strict and very inflexible. If you need something achieved, go directly to the source.

 

[jveevers]

The "source" being in this case?? VA?
If you read through the thread you will see that VA in uncontactable.

 

[jveevers]

As the OP I can today report that VA has contacted me and a satisfactory outcome has been arrived at.
Thankyou to the AFF member who assisted.