Delays in points posting

[motef]

Hi all

Has anyone else noticed that in the last week points from items that post extremely quickly; for example, RedPlanet; are now not posting even after 1 week?

Cheers

 

[Deleted member 26544]

Yep, I have a QF Premier card and it took over a week after the statement for points to post. Conversely points from Hoyts posted the day after the transaction.

Still waiting for Red Planet points after more than 1 week.

 

[Ade]

I have had this issue with flights in the past & current week ... but my Wellbeing app points gets posted within a day or two ...

 

[motef]

Yes, its very adhoc. RedPlanet has always posted next day for years.

 

[andye]

My QF Premier MC points posted 5 days late. I did call up but the line was poor so didn't hear the reason they gave for whatever problem they were working on

 

[RichardMEL]

Yup ditto on the QF Premier card posting late. I was starting to get a little concerned and they finally posted yesterday so relaxed.

I'm sure it's because we're not match fit though....

 

[eric2011]

Ditto on my Woolworths credit card. Points took 10 days to post

 

[samh004]

Transferred some points from AMEX and it was a long wait before they turned up.

 

[motef]

Similarly i have "purchased" a carbon offset for an upcoming flight using points and its has stayed at "requested" for a week

 

[tomlee1986]

is it because Qantas is out of staff to process these??

 

[motef]

I have a totally unfounded hunch that staff that may have previously been involved in Points related activities have been seconded to Call Centre related tasks.

 

[tomlee1986]

I have a totally unfounded hunch that staff that may have previously been involved in Points related activities have been seconded to Call Centre related tasks.

it is possible, but shouldn't these be done by computer only?? just wondering

 

[Ade]

I always thought the points earned from different sources were batch processed, with batch running every night?

Side note : I know that when one cancels a points booking, the points & $ goes into two different queues (or processed by different systems) handled by staff manually.

 

[RichardMEL]

These are all normal transactions that usually post fairly promptly (or when expected, like the CC points) and these are all automatic processes - given it's for many disparate transaction types/sources, I am going to guess the actual activities are registered within the system (by that I mean, for example, QF Premier Card points updates are coming in as they should) but the bottleneck is in the actual posting to the activity statement/record. Without knowing anything about the internals there that's just a guess. None of this should involve human interaction though as they're all common well automated processes (and IF human involvement is somehow required, that would be an incredible indictment on the IT area imo).

What worries me more, with a tinfoil hat on, is that when things like this happen that indicates potential changes afoot.. er I mean.. enhancements. Now usually this involves the website per se, but well... who knows.

Mostly though I just think there's some sort of proecssing fart going on in the back end. Probably some job crashing out and maybe having to be restarted while a Root Cause Analysis is done and a fix put in. That seems the most plausible to me looking in as a total outsider.

 

[doctorstrangelove]

Yeah, something's definitely up; glad to hear it's not just me! Canceled a Classic Rewards flight 5 days ago and nothing's come through: I haven't even received the "an update on your refund request" e-mail from Qantas! I canceled two Classic Rewards flights in January and February and on both occasions points were posted back to my account within 24 hours (cash refund took a bit longer at 4-6 weeks).

EDIT: Funnily enough it's just come through in the past 15 minutes. Maybe someone's watching...