Details sent to someone else.

[falconea]

I was also impacted by this - received the above e-mail, as well as one a couple days before my flight with an incorrect name (I didn't think to check the booking reference - didn't realise it wasn't mine). I also lost my seat preference as a result of the re-booking (ended up at the back of the plane as opposed to Row 5 which had been selected prior).

Was confused as to why I had received what looked like a new booking just hours before my flight with no explanation - seemed a bit odd.

Exactly this happened to me as well. My booking was a paid J booking HKG-SYD and I had selected seats 1A and 2A for My Falconea and myself on the A380. I lost those seats and was very unimpressed. Qantas refused to reinstate them (and didn't provide a proper explanation and kept saying that it was a new booking while I objected that the booking and seat selection were made months ago). I am preparing a complaint about this. If they had done the rebooking properly they would have kept my seats or at least kept a note in the booking referencing the booking change! I didn't get the explanatory email until 2 days after trying to get the seats back.

I did also receive an email a week earlier with someone else's booking details, which I immediately sent back to Qantas asking them to ensure that this did not happen to my account and to immediately escalate this to senior management. I was in the SYD F lounge at the time shortly before boarding my 747 where Mr Falconea and I enjoyed occupying row 1.

Very pissed off seeing comments in this thread that my passport details may have been compromised. Makes this a much more serious issue.

Also very curious about the timing of this - I got the email with someone else's details on Thur 5 Jan, discovered the missing seats and failed to get them back on Tue 10 Jan and got the explanatory email on Thur 12 Jan.

Audrey

 

[fairbasa]

This is a poor mistake on QF's behalf. Someone must have got the VLOOKUP formula out by one row!

At the same time, many people probably don't realise they open themselves up to this exact same issue (someone being able to log into your MMB page and make modifications) every time they leave their boarding pass in the seat pocket or post a picture of their boarding pass on Instagram.

 

[Himeno]

At the same time, many people probably don't realise they open themselves up to this exact same issue (someone being able to log into your MMB page and make modifications) every time they leave their boarding pass in the seat pocket or post a picture of their boarding pass on Instagram.

I've seen a few people post their boarding passes. In some cases, I've replied with "thanks, I now have access to your booking. Don't post boarding pass photos."

 

[Virgin Bart]

Potentially, that person, had they chosen to look, had access to all parties on that booking, names, FF numbers and contact number. Should I be worried?




We’re getting in touch to advise that due to human error your Qantas booking reference and name were accidentally emailed to another passenger.

What happened?

...

If you haven’t completed all your travel associated with this booking, please check your email for a new itinerary and booking reference. Please note that all of your flights remain the same and no other action is required in relation to your travel. You will need to use the new booking reference to access your booking via the Manage My Booking function on Qantas.com.

Perfectly good proactive notification from Qantas. Well done.

 

[Virgin Bart]

Perfectly good proactive notification from Qantas. Well done.

Oh... Just read the remainder of the thread and some potential issues. Still, a good and honest email (and one that I think many companies wouldn't send)

 

[kermatu]

Coming in a bit late but this had an impact on me. First I received the Tullamarine warning email. I didn't bother reading it too closely or look at pax details because i was simply transiting through Melbourne so freeway status not a concern.

Several days later i received a new email with new booking reference and ticket for a flight in two days' time. I immediately logged on to MMB via the website, checked that flights were the same etc. The next morning received a call from Qantas to explain - was assured all details were retained (seats etc) and that there was a 'technical issue with the system' which required a change. No mention of security / privacy breach. Perhaps I should have probed further.

Then a few days later I received the email posted by the OP which explained.

I too think Qantas has handled it fine, though I am mildly annoyed that when I received the actual call I wasn't told at that point exactly what happened.

 

[trippin_the_rift]

No big deal here IMO.

If ppl really cared about data privacy they would be taking steps such as:-
- request your FF account details to be purged
- stop using android phones
- dont use a phone in general

The amount of data Qantas collects on you and the insights generated from it is FAR more invasive than some random person having your name an email address.