Its been a completet disaster with Diners Club application.
I have decided to take it as i have planned overseas travel in 2 months with long waiting time at the airports.
Applied by emailing form for Qantas Card. After 2 weeks they asked for supportive documents wich were sent immediately. After another 2 weeks, got a call from them. Guy from India was checking my payslips and found that my salary is not high enough.
Well I am shift worker with late afternoon and weekend penalties, which they did not consider. Even with all the payslip showing income of more then 75 000, they said that base rate x 38 hours x 52weeks is not enough. I could not explain that i do not work 9-5 at all, but seems that he was not interested in my explanations.
Another lady in call centre advised me to apply for Personal Diners Card, which is slightly more expensive but require much less income. I've asked them to use all my previous application form and documents to speed up a process, but she said - it must be a brand new application.
I have sent them again all the application form and documents. Calling every 2 days asking to speed up a process, but nothing is happening.
After 2 weeks they are still only considering my application. Every call centre assistant promising me to put a note to speed it up
I will have to go in 10 days, but probably it will not make it (if Im approved of course
).
Shocking experience. Looks like this organisation is stuck somewhere in 1970s. How do they still exist and compete with Amex and others?
