New one for me. Just stayed 2 nights at Seattle Airport Marriott. We had booked first night paying cash and then second night with Bonvoy points on a seperate booking. Both bookings made in late October. Got to check in and they couldn’t find the booking for the second night. We needed to stay the two nights so just paid again but seems very strange and obviously not pleased at all.
Further investigation showed two seperate confirmation emails with each having the correct details - different date, different payment method. But oddly both emails had the same confirmation number. Bonvoy points were deducted from the account but there’s no activity showing a points refund and the points booking had so disappeared from the account. So I’m out 34,000pts and have had to fork out another USD160.
Wondering if anything like this has happened to anyone else? Assume this will be a case of having to chase up with Bonvoy?
Further investigation showed two seperate confirmation emails with each having the correct details - different date, different payment method. But oddly both emails had the same confirmation number. Bonvoy points were deducted from the account but there’s no activity showing a points refund and the points booking had so disappeared from the account. So I’m out 34,000pts and have had to fork out another USD160.
Wondering if anything like this has happened to anyone else? Assume this will be a case of having to chase up with Bonvoy?
