disappointment with J upgrade on QF 29

[heycam]

To follow up: Qantas Customer Care got back to me and, while not promising that they would get back to me about the specific issues I raised in my email, said that they would pass on my feedback further up the chain. They also helpfully provided me with some points. Although I wasn't looking for any compensation (I really just wanted to provide feedback about my experiences), it's a welcome gesture.

 

[SeatBackForward]

To follow up: Qantas Customer Care got back to me and, while not promising that they would get back to me about the specific issues I raised in my email, said that they would pass on my feedback further up the chain. They also helpfully provided me with some points. Although I wasn't looking for any compensation (I really just wanted to provide feedback about my experiences), it's a welcome gesture.

Thanks for posting about the follow up, always interesting to see outcomes.

 

[docjames]

To follow up: Qantas Customer Care got back to me and, while not promising that they would get back to me about the specific issues I raised in my email, said that they would pass on my feedback further up the chain. They also helpfully provided me with some points. Although I wasn't looking for any compensation (I really just wanted to provide feedback about my experiences), it's a welcome gesture.

I wish they'd write back to me - haven't heard a thing. :evil:

 

[Aussie_flyer]

excellent, good to know that whinge and win still works. I'll remember this when I need a top up of my QFF account.

 

[docjames]

I dont want a "win", i just want a response!

 

[ozmille]

excellent, good to know that whinge and win still works. I'll remember this when I need a top up of my QFF account.

For me it is just more about giving feedback about appalling service which can hopefully be worked on or QF will loose valuable J customers

 

[Ricardo]

To follow up: Qantas Customer Care got back to me and, while not promising that they would get back to me about the specific issues I raised in my email, said that they would pass on my feedback further up the chain. They also helpfully provided me with some points. Although I wasn't looking for any compensation (I really just wanted to provide feedback about my experiences), it's a welcome gesture.

Sounds like they 'buttered' you up .....

ps I think the party pies are called 'savouries' in the QP or KC....

pps Party Pies and Chicken Sch (or is that Kiev) in premium cabins and airline lounges what is going on in the world ???????

 

[Aussie_flyer]

For me it is just more about giving feedback about appalling service which can hopefully be worked on or QF will loose valuable J customers

sure but if i can find something on my next flight I will send in feedback definitely and hope for some points too

 

[Red Roo]

I wish they'd write back to me - haven't heard a thing. :evil:

Sorry to hear you've not received a response from Customer Care. Please private message me your details so I can follow up with them.

 

[docjames]

I am pleased to report I have had a response from customer care.

Thanks to Red Roo for chasing up.

FWIW to declare I have been "compensated" 8000pts as goodwill.