Discount the annual fee for Citi Prestige Card

[liveinsydney]

In previous years, I was able to call Citibank and get 50% off the annual fee.
This year, however, it's a hard no.
Has anyone had any luck getting the annual fee reduced?

 

[SCM]

I hate to brag but, I have 2 citi cards including this one, and they emailed me (proactively) saying they would refund me the annual fee.

I was planning to close both, but now I guess no point.

 

[DC3]

In previous years, I was able to call Citibank and get 50% off the annual fee.
This year, however, it's a hard no.

Maybe you’ve been talking to the wrong person. Just the one phone call? If so, nothing to be lost with HUACA?

 

[liveinsydney]

I hate to brag but, I have 2 citi cards including this one, and they emailed me (proactively) saying they would refund me the annual fee.

I was planning to close both, but now I guess no point.

Lucky you. Probably I will wait to see what happens...

Post automatically merged: Apr 15, 2025

Maybe you’ve been talking to the wrong person. Just the one phone call? If so, nothing to be lost with HUACA?

I made few phone calls and were told the same thing.

 

[SCM]

Just out of curiosity, are you spending much on the card itself or not really and just holding onto it? I'm trying to think what the reason could be, I suspect it must have something to do with engagement either in their special offers, spending - some combination of these things.

 

[hedge]

I was charged the fee a week ago and am now calling to cancel the card. They offered $50 off the annual fee of $700 to stay (ridiculous) but are refusing to refund the fee (and cancel the card).

I'm on hold waiting to speak with a manager. Seems a little crazy given its a premium card...

 

[hedge]

Went to a supervisor...no dice. Time to email the advocacy unit

 

[liveinsydney]

Went to a supervisor...no dice. Time to email the advocacy unit

Sorry to hear. Something has changed. I'll have to cancel the card before the annual fee gets charged.

Post automatically merged: Apr 16, 2025

Just out of curiosity, are you spending much on the card itself or not really and just holding onto it? I'm trying to think what the reason could be, I suspect it must have something to do with engagement either in their special offers, spending - some combination of these things.

I barley use this card. It was easy to get 50%off previously

 

[SCM]

I barley use this card. It was easy to get 50%off previously

This is a total guess based on nothing, but I think this is based on your spend, so the more you use it, I suspect the more likely they are to refund the annual fee.

 

[the8guy]

Been having this card for almost 2 years. Have tried speaking to their CS for a discounted AF but no luck whatsoever , most is $50 discount nothing more. Had to cancel this card before they slap the AF. Been using this card as my primary up until the day i cancel so hope it shed some light on this data point.

 

[hedge]

Emailed the customer advocacy unit. Zero auto reply or acknowledgement of email. Will give it a few days then email AFCA.

 

[ltwo]

Emailed the customer advocacy unit. Zero auto reply or acknowledgement of email. Will give it a few days then email AFCA.

The complaint to AFCA would be on what grounds?