Dispute with Citibank, incorrect reward points.

If you think the Citibank Premier Qantas card is confusing then don't get the Citibank Prestige Qantas card!!! On a recent statement, i had just 9 transactions (2 of which were Ubereats and JB Hifi rebates) yet i still cannot reconcile the points they gave me!!!


For the Prestige card, it says you get 1.5 Qantas points per $1 "made directly with major: airlines, hotel chains and restaurants in Australia". What is a major restaurant? Does Macdonalds fall under this category, my cafe down the street, or does it only apply to fancy restaurants? Because if it is not a "major restaurant" then it falls under the 0.5 Qantas poitns per $1 spent which is a major difference.

Similarly, it is 1 Qantas point per $1 "made directly with major: supermarkets, petrol outlets and national retailers". What is a major supermarket? Woolworths yes but is my franchised IGA? What is a major petrol outlet? Again if it is not "Major", it only owns 0.5 Qantas points per $1

Somewhere replied to me somewhere that it is based on merchant codes but that means you have no way of knowing whether to pull this card out or use some other card for higher points when it comes to pay.
 

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