DJ Booking System down

[markis10]

Not sure if its just me because I am trying to escape Darwins possible cyclone or its widespread but it seems the DJ booking system is down for both normal and award flights?

 

[Nigelinoz]

Just tried a dummy booking for Friday and yeah it's come back with a

Oops

We are sorry for the inconvenience, an error has occurred, please try again later.

Cheers
N'oz
Edited to add: I tried several different days and different destinations and the result was the same.

 

[markis10]

Just tried a dummy booking for Friday and yeah it's come back with a
Cheers
N'oz
Edited to add: I tried several different days and different destinations and the result was the same.

Thanks, I thought as much, the error messages are interesting, looks like a server reboot is in order :shock:

Message: The command (dbo.GetDomain) failed on .
Additional Information Type | Source | TargetSite | StackTrace
Message: The connection failed for Server = 'DJRZPSADQ512\REZOLPRD01,52900', Database = 'REZDJOL01'
Additional Information Type | Source | TargetSite | StackTrace
Message: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: TCP Provider, error: 0 - A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.)
Additional Information Type | Source | TargetSite | StackTrace

 

[TheInsider]

Virgin went down.

TWO-hour outage of Virgin Blue computer system has caused airport chaos.
The system failure struck about 4pm and continued for two hours, Sky News reports.
More to come.

Flight chaos amid Virgin Blue meltdown | Herald Sun

 

[AaronBradford]

Re: Virgin went down.

More of a story over at the Sydney Morning Herald: New meltown at Virgin check-in

Virgin Blue's twitter account: "We have obviously experienced some issues. We are back online. Our team is working hard to get those of you flying, away asap."

 

[anat0l]

Re: Virgin went down.

Thread title is a little on the extreme side. I had an inkling thought that the company was collapsing, or a plane had crashed.

I wonder if this is Navitare again.

Also, the article from SMH seems to imply that the extent of the delay is not as big as one would or should make it out to be. That is, it's probably no more malignant than QF's normal stream of rolling delays.

 

[Nigelinoz]

Re: Virgin went down.

The story was posted here on AFF by markis10 at 4.51 so the media is a bit behind the time.:mrgreen:
http://www.australianfrequentflyer..../dj-booking-system-down-28268.html#post405931
Cheers
N'oz

 

[AaronBradford]

Perhaps related to this?
http://www.australianfrequentflyer....l-news/virgin-went-down-28272.html#post405965

 

[TheInsider]

Re: Virgin went down.

Thread title is a little on the extreme side.

Obviously something nonews would say if it was QF no doubt.

 

[Nigelinoz]

Re: Virgin went down.

The last time the QF check in system failed the headlines actually said.

Qantas check-ins thrown into chaos after computer system failure

that was on the 16/11/2009,
Qantas check-ins thrown into chaos after computer system failure | Herald Sun


then there was another failure in January 2010 and The Age said

Holiday horrors as angry passengers tweet up a storm
Qantas check-in breakdown and Melbourne and Sydney baggage system failure.

I don't see anything that suggested an accident or similar.
And when Virgin had the major outage in September PPRuNe quoted Crikey thus

Virgin computer crash vergin' on a disaster

http://www.pprune.org/dg-p-reporting-points/428662-flights-grounded-virgin-blue-chaos.html
I agree that QF gets undeserved bad press but lets not get carried away here.
Cheers
N'oz

 

[Nigelinoz]

Something strange going on here:
Earlier reports said there were queues at airports and SMH said

Virgin Blue looks to have suffered another nationwide meltdown of its check-in system, according to angry messages being sent on social networking platform, Twitter.
Angry messages about a failure of the check-in and boarding systems started rolling in from Virgin Blue passengers in Sydney Airport at 4.43pm, at Hobart airport at 4.46pm, at Canberra at 5.01pm, at Melbourne airport at 5.07pm and at Brisbane at 5.21pm.

yet News Ltd is now saying

VIRGIN Blue says an IT glitch in its computer system hit the airline but denies reports of long queues at its airport terminals. A Virgin Blue spokeswoman says flights are running on schedule and there are no major queues of passengers at its terminals.

"It's always busy at this time but everything is running as normal," she said.

She said the system was down for just a few minutes before it was back up and running.

​

I wonder what the REAL story is.
The other interesting quote is from the Virgin spokesperson

"We were doing an upgrade on the network but the glitch did not cause any major worries."

​

They did a system upgrade at the busiest time of the day ?:shock::shock:
Cheers
N'oz

 

[Gremlin]

Sitting in DJ Lounge in SYD in transit from HBA to BNE. Most flights seem to have delays of between 45 mins and 1 hr.

 

[clifford]

Re: Virgin went down.

Thread title is a little on the extreme side. I had an inkling thought that the company was collapsing, or a plane had crashed.

Perhaps if you were paranoid or something (not saying you are).

DJ is an absolute cough airline and deserves everything it creates. Like hosties whose only claim to fame is that they can sing and dance in the aisle (but not provide decent customer service). Is that what people really want?

 

[DSFlyer]

Re: Virgin went down.

Perhaps if you were paranoid or something (not saying you are).

DJ is an absolute cough airline and deserves everything it creates. Like hosties whose only claim to fame is that they can sing and dance in the aisle (but not provide decent customer service). Is that what people really want?

You obviously dont fly them - I will take a plane full of cheerful virgin flight attendants any day compared with the surly unhappy group who work at qantas.

I cannot speak more highly about Virgin Blue as a company who actually looks after its loyal clients.

 

[AaronBradford]

Re: Virgin went down.

Perhaps if you were paranoid or something (not saying you are).

DJ is an absolute cough airline and deserves everything it creates. Like hosties whose only claim to fame is that they can sing and dance in the aisle (but not provide decent customer service). Is that what people really want?

You have already complained in the Virgin Blue Experience thread and I don't think there's anything to gain by replicating it here, as it isn't directly related to what the thread is about.

You obviously dont fly them - I will take a plane full of cheerful virgin flight attendants any day compared with the surly unhappy group who work at qantas.

I cannot speak more highly about Virgin Blue as a company who actually looks after its loyal clients.

Too right.

 

[TheInsider]

Re: Virgin went down.

compared with the surly unhappy group who work at qantas.

.

Obviously this unhappy group dont do it on purpose, it's based on the people who are running the company, especially the IR clowns, commercial idiots, corporate noobs and cheap CEO.

 

[antycbr]

Re: Virgin went down.

Perhaps if you were paranoid or something (not saying you are).

DJ is an absolute cough airline and deserves everything it creates. Like hosties whose only claim to fame is that they can sing and dance in the aisle (but not provide decent customer service). Is that what people really want?

You are obviously entitled to your opinion but unless you have anything substantive to add to the conversation, one post in the other thread will be enough in my opinion.

I think you'll get good crew and bad crew on any airline on any particular day - crew are human beings. Empowering your crew to make decisions consistently and fairly, providing training and a positive work culture will help to make them "less bad".

Furthermore the crew have nothing to do with the topic of this thread (it was slightly more on topic in the experience thread). IT staff are not cabin crew, nor even ground crew. Can you imagine how the cabin crew feel when they can't depart on time, have annoyed pax taking it out on them, and go out of hours and end up in a hotel somewhere because of an IT problem?

I think it is definitely time for DJ to consider termination of contract with Navitaire if the fault lies there, but all IT systems have glitches and unexpected outages. The more you spend, the less likely these glitches are to occur, but there is a law of diminishing returns where the complexity to prevent the glitches adds to the number of glitches that occur. If this was DJ IT's fault (or even DJ's outsourced IT provider), i'd be asking for the head of the IT change manager (ITIL people will get what I'm talking about).

 

[straitman]

Re: Virgin went down.

Perhaps if you were paranoid or something (not saying you are).

DJ is an absolute cough airline and deserves everything it creates. Like hosties whose only claim to fame is that they can sing and dance in the aisle (but not provide decent customer service). Is that what people really want?

clifford,

You have made these in your face statements about DJ a couple of times now but without any substantiation.

Would you like to enlighten us as to why you dislike them so much as your opinion seems to be quite contrary to the experiences that people are reporting these days?

 

[haydensydney]

Re: Virgin went down.

DJ is an absolute cough airline and deserves everything it creates. Like hosties whose only claim to fame is that they can sing and dance in the aisle (but not provide decent customer service). Is that what people really want?

I really want to bite, I really do. :mrgreen:

 

[koonyaflyer]

I arrived at Melbourne airport at about 4.58 today, and I have to say I think Virgin handled this situation relatively well. Of course there were some delays but my 7.15 departure from MEL arrived into Sydney 10 mins after scheduled arrival! Not bad for an airline which suffered just over a 1 hour outage!

What disappointed me were the Princess style antics of some passengers.... Who seem to think they are superior to every other passenger impacted!

All in all what I thought would be a disaster was far from it.