DJ Booking System down

[Gremlin]

I arrived at Melbourne airport at about 4.58 today, and I have to say I think Virgin handled this situation relatively well. Of course there were some delays but my 7.15 departure from MEL arrived into Sydney 10 mins after scheduled arrival! Not bad for an airline which suffered just over a 1 hour outage!

What disappointed me were the Princess style antics of some passengers.... Who seem to think they are superior to every other passenger impacted!

All in all what I thought would be a disaster was far from it.

I agree. In fact, as far as system-wide delays go it was the most professionally handled of any I'd personally experienced with any airline. The check-in and boarding gate staff made frequent announcements as to what had happened, how they were trying to work around it and what that meant for timeframes. The pilot on the HBA-SYD leg informed us of the implications for connecting flights in quite a bit of detail (and not just the usual motherhood statements) and the Lounge staff in SYD were equally free with information.

All in all, it was unfortunate but well handled.

 

[Nigelinoz]

An oz-spotter is reporting that there were delays at MEL again today,apparently there was a power outage at their data centre this morning,any AFF'er's affected?
Cheers
N'oz
Edited to add: From the website-

Information Regarding Flight Times Today

This morning our check-in and online booking systems were briefly impacted due to a power outage at our data centre. This was quickly rectified.
Flight schedules are currently in the process of returning to normal.

There were some flight delays this morning as a result of the power outage.
Guests that require assistance with their flight bookings today can contact the Guest Contact Centre on 136789 for further information.

 

[moa999]

ch 9 news showed big queues at at least three airports.
Virgin said the backup system went up but connectivity impacted.
Nine reported everything manual check and the kiosks showing out of order, as well as the standard angry pax or two

 

[pauly7]

Pretty annoying for PAX, I'm sure DJ are sick and tired of all these issues with their systems, feel sorry for the frontline staff dealing with all the irate passengers....

 

[Nigelinoz]

Pretty annoying for PAX, I'm sure DJ are sick and tired of all these issues with their systems, feel sorry for the frontline staff dealing with all the irate passengers....

Apparently this was caused by a power outage so it may not have been something that DJ had any control over but it is starting to get embarassing,maybe it's time that JB put together a task force to try and put an end to these outages once and for all.
Cheers
N'oz