markis10
Veteran Member
- Joined
- Nov 25, 2004
- Posts
- 30,683
- Qantas
- LT Gold
Pleased be advised the Virgin Australia Group of Airlines will be undertaking planned scheduled
maintenance of our reservations and distribution systems this weekend, 19-20 November 2011.
This upgrade will allow us to provide greater choice and flexibility to our Guest by providing
additional benefits in the coming months, such as, seamless through checking of baggage for guests
flying with international airline partners who have domestic connecting flights.
We have selected the quietest possible time to perform this work. The upgrade window will be
from 21:00 on Saturday 19 November 2011 to 09:00 on Sunday 20 November 2011 (AEST).
During this time, our Guest Contact Centre Agents, API and GDS users will not be able to make new
bookings, change existing bookings, or access flight information. However, our Guest Contact
Centre Agents will still be available to assist with general enquiries.
We have taken a number of steps to make sure the travel plans of Guests travelling with us at that
time are as smooth as possible, including:
Using an alternate check-in system to minimise check-in time
Having additional team members on hand at airports to assist Guests
Our Web Check-in service is available 24 hours before your clients’ departure time so they can
check in before they get to the airport.
Please note: Web-check, Kiosks and Sales (all distribution channels) will be unavailable from 19:30
on Saturday 19 November 2011 until the completion of the upgrade.
For further information, please contact your Virgin Australia Sales Representative
maintenance of our reservations and distribution systems this weekend, 19-20 November 2011.
This upgrade will allow us to provide greater choice and flexibility to our Guest by providing
additional benefits in the coming months, such as, seamless through checking of baggage for guests
flying with international airline partners who have domestic connecting flights.
We have selected the quietest possible time to perform this work. The upgrade window will be
from 21:00 on Saturday 19 November 2011 to 09:00 on Sunday 20 November 2011 (AEST).
During this time, our Guest Contact Centre Agents, API and GDS users will not be able to make new
bookings, change existing bookings, or access flight information. However, our Guest Contact
Centre Agents will still be available to assist with general enquiries.
We have taken a number of steps to make sure the travel plans of Guests travelling with us at that
time are as smooth as possible, including:
Using an alternate check-in system to minimise check-in time
Having additional team members on hand at airports to assist Guests
Our Web Check-in service is available 24 hours before your clients’ departure time so they can
check in before they get to the airport.
Please note: Web-check, Kiosks and Sales (all distribution channels) will be unavailable from 19:30
on Saturday 19 November 2011 until the completion of the upgrade.
For further information, please contact your Virgin Australia Sales Representative
