Platinum email section replied 2 weeks ago saying nothing was possible, and after my response, have finally looked and seen the ungifted Gold memberships I earned in the past, and never used, and have finally agreed to pass on my request and endorsed it, 'to relevant team members to look at' and advises ''I'll have a reply in 3-5 Business days'' (He flies out in 3 days.)
Update.
Heard zip, so phoned Virgin Friday afternoon, as he was flying Sunday. Got patched through to Philippines
'help' desk. Guy there reads the file, says the Gold was not approved, and tells me if it was his call, he'd have granted it. Asked to speak to a supervisor - also Filipina.
Asked if she could OK it. NADA. Asked if she could escalate it please, as he was flying in a day or two. NADA.
He flew Moscow-Abu-Dhabi-Sydney on Sunday, and no lounge access anywhere, and no extra free bag allowance, that cost him near $A1000 to check thru.
Same Filipina agent phones me today with the
'Good News' the Gold Membership had
now been approved! Durrrhhh.
Thanked her, and said it was VERY disappointing she had simply not agreed Friday, when it really would have been of huge value. She mumbled that someone might have phoned me, but got no answer. Nope. And anyway, checked his status online Saturday, and it was still Red. So they did nothing Friday.
Said she was going to process it today, good for a year from now. Asked if she might please
START membership date from Friday or Sat so at least he got the substantial extra Gold points for 2 long hauls, and she said NADA.
All like some strange movie plot!