Does Etihad have ANY personnel in Melbourne

[jgm]

My wife and I were given vouchers in MAN in October last year after we refused to accept a downgrade. I have had no success in having these paid into my account since then. I'm having no success with EY call centre staff who appear to be paid to obfuscate and tell blatant lies, and refuse to provide contact details for anyone who can provide a resolution. I'm starting to think that the ONLY way we will get our money is by physically presenting a credit card to get the funds deposited on the spot.

Do EY have ANY staff in Melbourne, or does anyone have contact details for someone in management?

 

[Quickstatus]

vouchers

What are the conditions on the vouchers?

Have you tried EY on social media?

EY staff in MEL, management?
Sorry to say but I think the only contact will be via their published contact details.

 

[jgm]

No conditions. They're in GBP and were issued at the gate I assume as part of the UK version of EC261.

I've tried to get resolution via their "official" lurkers on FT as well as through the call centre, all of whom are completely useless, and will attempt to fob you off and tell you to wait. I've been waiting for 5 months and am not getting anywhere.

I suspect my best option is going to be fronting up at MEL when EY have a flight open, and presenting the vouchers and a credit card and demanding the refund be paid there and then.

 

[Thibault]

I suspect my best option is going to be fronting up at MEL when EY have a flight open, and presenting the vouchers and a credit card and demanding the refund be paid there and then.

I don't think that would work - the personnel at MEL airport are outsourced to dnata if I remember correctly and won't be able to do much.
Maybe the station manager might be around but he/she would be too busy to look at it.
I'd look up management on Linkedin - the best possible solution.

 

[jgm]

I emailed a senior manager on the weekend, and today received an email with a remittance advice attached, and a statement that the funds would be in my account within 7 days. Cause and effect?

 

[boomy]

I know how you feel, it’s frustrating as EY indeed have no one with authority in MEL airport. They used to have an office at Etihad Stadium (now called Marvel). I went there once to submit documents for a compensation claim but that was back in 2018.

 

[jgm]

The funds were in my bank account yesterday. I didn't get a reply to my email to the Guest Experience Director, but I feel that it was that that triggered the action.