Does Jetstar even care?

[laffer]

What is the incentive for an airline like Jetstar to run at or close to time. I have, out of curiosity, watched the JQ on time performance of ite afternoon Bali departure from sydney. Shocking. Disgraceful. Consistently delayed. And quite significantly so most times.

Do Jetstar even care? Sure, they pride themselves and trumpet it through their wholly owned subsidiaries (through the qantas group) the mainstream media but its pathetic.

Bali is regarded as a leisure route which for aussie carrier means rip off and deliver a cough server. Ryanair would kill the lazy Aussie market if ever they came down here. Shame our volumes do not justify it.

 

[AIRwin]

The arrival of Jetstar’s eighth NEO comes as the airline continues to see significant improvements in its operational performance:

https://newsroom.jetstar.com/jetstar-welcomes-its-eighth-new-airbus-a321neo-lr-as-it-gears-up-for-school-holidays/

 

[laffer]

The arrival of Jetstar’s eighth NEO comes as the airline continues to see significant improvements in its operational performance:

https://newsroom.jetstar.com/jetstar-welcomes-its-eighth-new-airbus-a321neo-lr-as-it-gears-up-for-school-holidays/

Thanks Airwin. Breathlessly repeated and amplified by our mainstream media all desperate to nuzzle at the Qantas teet.

Those lounge privileges must be something.

 

[jase05]

I don’t know about the reality of it but it does seem like the Bali services are pretty haphazardly operated and perhaps it is the whole “it’s only Bali and the ferals won’t notice” shtick

 

[laffer]

Jase05. You might be right. But the last time I checked the ferals cash was as goos as anyone's and fares on the route are hardly bargain basement.

 

[aikman]

I just had a look and in the past week only 2 JQ37 flights were delayed by more than an hour. That doesn't seem too bad?

For comparison in the past week 1 QF43 flight was delayed by more than an hour.

 

[jpp42]

Jase05. You might be right. But the last time I checked the ferals cash was as goos as anyone's and fares on the route are hardly bargain basement.

While the connotation of "feral" is pretty harsh, there is certainly a perception that many travellers to Bali are not that experienced with international travel and would rarely travel anywhere else. As a result they aren't a clientele where loyalty is considered too important, as most will just choose best fare of the day. Jetstar also have a relatively strong market base and low levels of competition, with VA only offering limited service in direct opposition. If Jetstar has to choose between delaying Bali flights, as opposed to say, flights to Singapore, Japan, or Korea which have more business travelers, more travellers with connections that Jetstar might be responsible for dealing with if their flight is late, and much more direct competition, it's easier to see why Bali gets delayed. In terms of cost of cancellations - the costs of accommodation in Bali is low (and given most travellers originate in Australia, they don't have to pay for accommodation costs at the point of origin if cancelled ex-Australia). You can also see that Jetstar is quickly moving it's 787's (with business class) away from the Bali routes once the A321neo's get delivered - more proof of the low business class yield of the market.

That said, there are still plenty of costs of delays and they certainly don't want to be late - various staff have to get paid more and staffing costs are going to be the biggest cost after fuel and plane leasing for most airlines. So no they don't really care if their customers are late, but they do care about costs that result from this.

 

[MARTINE]

I don’t know about the reality of it but it does seem like the Bali services are pretty haphazardly operated and perhaps it is the whole “it’s only Bali and the ferals won’t notice” shtick

The Bogan Bus

 

[jrfsp]

Until there is any formal compensation scheme for aussie travellers dont expect anything to change

 

[Eastwick20]

Until there is any formal compensation scheme for aussie travellers dont expect anything to change

Correct , and even if we had Ryanair / Easyjet down here it wouldn't make any difference, until airlines operating in the Australian market become legally accountable for schedule changes/cancellations they can do what they want with little to no consequences.

 

[ANstar]

I just had a look and in the past week only 2 JQ37 flights were delayed by more than an hour. That doesn't seem too bad?

For comparison in the past week 1 QF43 flight was delayed by more than an hour.

When they operate about 80 flights a week in and out of DPS I'd say that is not too bad.