Don't Fly [Jetstar]

[yohy?!]

Jetstar - "Hold your nose and hop on the bus"

 

[Cruiser Elite]

Maybe youse dudes who don't like JQ is cause you just can't follow instructions:



464 - RELAX - Okely Dokely



Then

 

[docjames]

Why are VA flights displaying on the T4 screens?

 

[Cruiser Elite]

Why are VA flights displaying on the T4 screens?

NFI - first time I have visited

 

[docjames]

NFI - first time I have visited

Weird.

Perhaps they have noted VA travellers hanging around T4 instead of T3! :shock:

 

[Vim Fuego]

Flown JQ Perth to Singapore on many occasions. It's cheap, nearly always on time and for five hours bearable. Only once have they let me down and that was a flight home where possible fog in Perth was the "reason"for the delay, no interest in helping and ended up getting a room at the Crowne Plaza as it was a 12 hour delay.

Just booked return trip to Singapore in November with Vim Jr for $316 all up, including 25kg luggage and seat selection.

 

[firstclasser]

I came across this site "Don't Fly Jetstar" yikes what a blast JQ gets, I do my best to stay away from them but on the rare occasion have done only because its the most direct way internationally CNS/DPS, the experience has been awful, hard seats, food and late departures both ways, found the crew very good though.

All these people complain about LCC airlines about a bad experience, but they're the first to re book with them once they have a sale fare to Bali for $99 . They need to understand that 'you get what you pay for', and that the service IS NOT going to be the same as a SQ, EY etc...
I bought myself a sale fare from MEL-ADL return for late July with Jetstar for $18, and my only expectation with them is to get me there and back in once piece. If they accomplish that, then they've served me well!

 

[dajop]

possible fog in Perth was the "reason"for the delay, no interest in helping

Indeed, that is normal in many parts of the world. If this was the case flying within USA no carrier would be interested in helping either.

Applying the US standard to Australia, if you were flying PER-SIN and the aircraft doing that originated in MEL and fog/thunderstorms prevented that aircraft from reaching MEL to then operate MEL-PER which meant they cancelled MEL-PER and in turn PER-SIN, that weather in MEL would mean the carrier would not help you if you needed to overnight at PER. All they would do is rebook you on a later flight. This is also the Jetstar standard.

 

[YSSY]

As LCC's go, Jetstar are actually pretty good. Try Ryanair, Air Asia, Cebu Pacific, Easyjet, Wizz Air and then tell me how you think Jetstar are doing?
Mind you, I tried Tiger once, they have some seriously dodgy reviews and I'm surprised they are allowed to still operate if half of it is true.

That being said, I tend to prefer travelling full service where possible.

 

[jgm]

Except that coughstar aren't LOW cost comapred with RyanAir, Easyjet et al, who regularly have fares around the £10 mark c.f. Jestar $100+. Jetstar is only LC for anything but fares.

 

[mannej]

Except that coughstar aren't LOW cost comapred with RyanAir, Easyjet et al, who regularly have fares around the £10 mark c.f. Jestar $100+. Jetstar is only LC for anything but fares.

Looking at price alone is comparing apples and orange

 

[Cruiser Elite]

Preparing for next JQ flt:



Hope this next fltit as good as previous.

 

[dajop]

Looking at price alone is comparing apples and orange

Yes .... Jetstar is more of a hybrid carrier in some respects... and if you fly from Sydney-Brisbane on Jetstar you are flying from SYD-BNE not from WOL-WTB ... (AVV notwithstanding, but that's an addition to MEL not a substitution for it).

I've found Easyjet quite comparable to Jetstar, although probably a more accurate comparison in Europe is Vueling or Eurowings.

 

[Cruiser Elite]

The preparationment continues:

 

[dfcatch]

All to do with expectations. Jetstar is about par for the course for many carriers around the world, Australians by and large get spoilt by Qantas and even Virgin.

My "disruption" ratio (late or cancelled flights, poorly handled customer service, delayed luggage) is much lower on Jetstar/Jetstar Asia over the last ten years is than on my US domestic flights over the same period of time.

In Australia, Jetstar cancels a flight due to weather and people are shocked when the airline provides no support (meals, accommodation) to them and complain on social media. In the US a carrier cancels a flight due to weather ... you are completely on your own and no-one complains.

Apples and refrigerators....

In Australia, Jetstar cancels a flight due to weather or operational reasons and people are shocked when the airline provides no support (meals, accommodation) to them and complain on social media. In the US a carrier cancels a flight due to operational reasons... and you are indeed looked after.

 

[dfcatch]

Indeed, that is normal in many parts of the world. If this was the case flying within USA no carrier would be interested in helping either.

Applying the US standard to Australia, if you were flying PER-SIN and the aircraft doing that originated in MEL and fog/thunderstorms prevented that aircraft from reaching MEL to then operate MEL-PER which meant they cancelled MEL-PER and in turn PER-SIN, that weather in MEL would mean the carrier would not help you if you needed to overnight at PER. All they would do is rebook you on a later flight. This is also the Jetstar standard.

Again Apples and refrigerators...

If you have status (and even if not, if you ask the right person nicely) - many US carriers will indeed look after you, including interlining you onto other carriers or re-routing you via alternate connections.

 

[RooFlyer]

All these people complain about LCC airlines about a bad experience, but they're the first to re book with them once they have a sale fare to Bali for $99 up. They need to understand that 'you get what you Pay for <snip>!

Sure; so when I pay for a flight from MEL to HBA for instance on Tuesday ( ignoring the exact time) why Is it that I don't get that flight that day? Its not about the comfort of the flight that I think people complain about most, but wholesale, cancellations of flights ( not weather related) time and again and then it's just tough cheese until maybe the next day or a couple of days when it's convenient and cost effective for the airline to fly them. Whole classes of kids get stranded overnight or more with monotonous regularity.

The main trouble with Jetstar is that too often you DONT get what you have paid for.

 

[firstclasser]

Sure; so when I pay for a flight from MEL to HBA for instance on Tuesday ( ignoring the exact time) why Is it that I don't get that flight that day? Its not about the comfort of the flight that I think people complain about most, but wholesale, cancellations of flights ( not weather related) time and again and then it's just tough cheese until maybe the next day or a couple of days when it's convenient and cost effective for the airline to fly them. Whole classes of kids get stranded overnight or more with monotonous regularity.

The main trouble with Jetstar is that too often you DONT get what you have paid for.

Booking with a LCC airline comes with the inherent risk of delays and cancellations. I will never book with JQ if I need to be somewhere important. I only book when my life won't go up in flames if I arrive a day or two late.
Anyone booking with a LCC needs to be aware and understand these drawbacks, and have a 'buyer beware' disclaimer in mind.

 

[RooFlyer]

Yes, I know about the risks of flying LCC. But the comment was "you get what you pay for'. If you pay - whatever the airline happens to be asking at the time - then you should expect to be flown what you booked for, absent weather, mechanics etc. within reasonable limits. It shouldn't be a lottery.

Jetstar unfortunately seems to have the habit of cancelling flights for no obvious reason, and then seems to have no compunction in making people wait for up to days for an 'available' flight. And yes, I know its in the T&Cs, but I'm arguing on a more basic level.

I've only ever flown with them a couple of times when there was absolutely no other choice or the price difference made it silly not to fly with them - but in all cases I had no time pressure to get to destination (1 hr flights).

 

[Must...Fly!]

Why are VA flights displaying on the T4 screens?

They have departures on some gates there occasionally I think