Can someone put my mind at rest or alert me to making a cancellation and rebooking?
I have made several bookings to take advantage of the DSC promotion and received ticket and confirmation almost immediately.
One (the most important one) I made partly with a QF voucher (comp as an apology for a cancelled flight). It had its own reference number, which I had to start this booking with before paying the bulk in $. The booking immediately was attached to 'my bookings' but no ticket or confirmation email has been received. I also noticed the flight booking has kept the booking reference of the voucher.
I called to enquire why I hadn't received a confirmation and was told it is queued for ticketing and will be done within 48 hrs. I am just assuming this non immediate action is due to using a voucher.
My concern is that the voucher reference will dictate the booking and the flights booked will be ineligible for DSC. I have more confidence with someone on AFF knowing the answer than an inexperienced call centre agent.
If the voucher reference cancels the eligibility to earn DSC I would have no hesitation to cancelling the booking and rebooking with pure $, but don't want the promotion booking period to expire before I find the answers.
I have made several bookings to take advantage of the DSC promotion and received ticket and confirmation almost immediately.
One (the most important one) I made partly with a QF voucher (comp as an apology for a cancelled flight). It had its own reference number, which I had to start this booking with before paying the bulk in $. The booking immediately was attached to 'my bookings' but no ticket or confirmation email has been received. I also noticed the flight booking has kept the booking reference of the voucher.
I called to enquire why I hadn't received a confirmation and was told it is queued for ticketing and will be done within 48 hrs. I am just assuming this non immediate action is due to using a voucher.
My concern is that the voucher reference will dictate the booking and the flights booked will be ineligible for DSC. I have more confidence with someone on AFF knowing the answer than an inexperienced call centre agent.
If the voucher reference cancels the eligibility to earn DSC I would have no hesitation to cancelling the booking and rebooking with pure $, but don't want the promotion booking period to expire before I find the answers.