Downgrade from J to Y

[fifo]

Quick question.... caught up in the Sydney storm today. Downgrade from J to Y on a paid fare and re routed. Can one claim both ORC and fare difference? Do you ask the ff centre or the call centre for the fare difference?

 

[AIRwin]

ORC = QFF
Fare difference = I'd say call centre?

 

[fifo]

I assumed that as well cheers.

 

[fifo]

Anyone know if you can claim both?

 

[RichardMEL]

It's an interesting question. If you claimed fare difference I imagine QF would then credit Y SC's though common sense does suggest you should get both given you had an invol downgrade.

 

[Matt_01]

I would have a crack at both, I would go for what is most valuable first the SC or cash.

 

[fifo]

I would have a crack at both, I would go for what is most valuable first the SC or cash.

This is my plan, scs first as it is a dsc status run as well as a holiday. I guess I'll find out what happens! Surely someone has been in this situation before

 

[Mattg]

How did you go with this? I was also downgraded today from J to Y on Virgin.

 

[fifo]

It went no where so far. I've put a request in for ORC so I get the 80sc I missed. There is an error listed on the wantas website re scs so will call after the 24th which is when the error is supposedly fixed.

 

[Mwenenzi]

How did you go with this? I was also downgraded today from J to Y on Virgin.

AU (and NZ) needs UK/EU261 type laws.

 

[Seat0B]

I’ve been downgraded on QF domestic a number of times and it’s not really worth bothering about a fare refund, in my experience. QF calculates the refund based on charging you for a full fare/flexible economy ticket, not the cheapest economy ticket which you would most certainly have booked if you wanted to fly economy. And not even the cheapest full fare economy that you could have booked, but the actual fare payable on the day you travelled. Th difference between business and this way of working out a full fare economy on many flights is negligible. So you get a refund of 3/5 of 6/8 of bugger all. It’s pretty much a scam.

Hasn’t happened to me on QFi (fingers crossed it never does), but I’m sure I’ve read threads from people saying similar things about international downgrades.

 

[offshore171]

AU (and NZ) needs UK/EU261 type laws.

I agree with the concept, but would that apply as a result of a thunderstorm?

 

[mviy]

I agree with the concept, but would that apply as a result of a thunderstorm?

It’s for things in the airlines control like maintaining their planes properly, having spare planes available so can still depart more or less on time if a plane goes tech, having a crew to fly the plane. Not the weather.

 

[fifo]

It’s for things in the airlines control like maintaining their planes properly, having spare planes available so can still depart more or less on time if a plane goes tech, having a crew to fly the plane. Not the weather.

When I read the rules I belive that invol downgrade requires compo even in weather. It says something like in event if eelay denied boarding or cancellation under ext circumstances. Doesn't say downgrade

 

[offshore171]

When I read the rules I belive that invol downgrade requires compo even in weather. It says something like in event if eelay denied boarding or cancellation under ext circumstances. Doesn't say downgrade

Surely that would just incentivise the airline to say you're not flying at all, as opposed to offering an available Y seat to get you there.

(In weather related situations)

 

[camperdown9]

I’ve been downgraded on QF domestic a number of times and it’s not really worth bothering about a fare refund, in my experience. QF calculates the refund based on charging you for a full fare/flexible economy ticket, not the cheapest economy ticket which you would most certainly have booked if you wanted to fly economy. And not even the cheapest full fare economy that you could have booked, but the actual fare payable on the day you travelled. Th difference between business and this way of working out a full fare economy on many flights is negligible. So you get a refund of 3/5 of 6/8 of bugger all. It’s pretty much a scam.

Hasn’t happened to me on QFi (fingers crossed it never does), but I’m sure I’ve read threads from people saying similar things about international downgrades.

That's what BA used to do (might still). Always so unfair

 

[kangarooflyer88]

AU (and NZ) needs UK/EU261 type laws.

Indeed they do, and it's one of the reasons why it's so expensive to fly in Australia. If airlines were penalized for their poor operational performance (which is what EU261 does), guess what? They'll be operating their flights to schedule and won't be wasting money having birds parked at airports instead of serving revenue paying customers!

I agree with the concept, but would that apply as a result of a thunderstorm?

It would apply in a thunderstorm in the sense that the airline must still offer a duty of care in terms of providing meals and accommodation.

 

[fifo]

back to the subject of this post.

Was routed SYD BNE CHC in J, then rerouted SYD CHC in Y.
I am promised from the HBA call center (on phone now) back about 25% of the orignal J fare I paid. Reasonably happy with that actually, esp given I manged an exit row seat SYD/CHC and flew home in J.
I was also promised that the ORC incl DSC that was just credited will be retained, I did ask the direct question.

I didnt get my bag for 6 days as they couldnt deliver it outside CHC. She also says that i'm entitled to delayed baggage compensation. 100 per day, upto to a max of 3 days.

As usual, YMMV on all of it.

 

[fifo]

Surely that would just incentivise the airline to say you're not flying at all, as opposed to offering an available Y seat to get you there.

(In weather related situations)

I would certainly agree. I was actually pretty happy with the outcome of being direct routed SYD/CHC. But I don't think they shouldnt have to pay me back for the fare difference. This was really only however that the lady on the J lounge desk recognised me and I got in very early in the malestrom of the sydney airport closure that included a couple of shoves at the front desk among customers.

 

[kangarooflyer88]

I didnt get my bag for 6 days as they couldnt deliver it outside CHC. She also says that i'm entitled to delayed baggage compensation. 100 per day, upto to a max of 3 days.

I’m afraid you were served porkies in this regard. First the airline needs to deliver your luggage to you when they lose the bag. It doesn’t matter if you’re in a different city than what you were originally ticketed, the moment the airlines losses your bag getting it to you is their problem. Indeed I’ve heard of stories where AA had to ship a bag that was originally destined for MIA from JFK to a residence in Piccadilly, London when they misplaced it for over a week.

With regards to compensation owed, Qantas policy and frankly Australian law doesn’t apply here since we are dealing with an international trip the origin nation and destination both party to the Montreal Convention which sets out ~ $2000 USD in compensation for missing bags. So I would think purchasing whatever is necessary that was in that bag is reasonable. No it doesn’t mean going on a shopping spree on QF’s dime but if I were attending a conference abroad and QF lost my dress clothes it does mean me going to a department store and buying dress clothes which obviously could exceed the suggestion made by QF. And it would be difficult for QF to say that it is unreasonable either!

-RooFlyer88