RichardMEL
Enthusiast
- Joined
- Mar 28, 2014
- Posts
- 10,072
- Qantas
- Platinum 1
Yup, QF flights to/from Melbourne. There was a problem with my name on the booking so may be that's the issue. Even though my FF number was attached to the booking (ie I was able to see them on the Qantas app), I rang the call centre to get my name corrected on the booking before flying out, just in case it caused issues. (One time my name wasn't correct on the ticket and I wasn't allowed into the lounge!) But, as it turned out, my name was STILL spelled wrong even in the re-issued itinerary (but this time with a different spelling mistake).
The reissued ticket retained the original PNR from the gift voucher (ie the one bought and booked before 28 Feb), but the flight had dropped off MMB due to my FF number having been left out when they changed my name. So I added my FF number to the booking and was then able to see the flights on the Qantas app again. All this happened before flying out. So, presumably, other than my name still being spelled incorrectly, everything else should have been in order: ie original PNR, FF (re-)attached to the booking.
Maybe I'll put in a missing points claim, but thought I'd wait a few days first. Six weeks and all that...
Almost certainly this is your issue.
I would not submit missing points claims but contact QFF directly and explain the situation with the name. They may have to manually credit it(and then you can enquire about DSC)... a missing points claim may just be run by a bot when it seems that human intervention may be required.
hope it works out OK for you