Dubai Flood on QF Tickets - anyone else having difficulty getting reimbursed?

[RSD]

To bring this to a conclusion - it seems like Emirates don't want to pay up or even communicate about my expenses incurred due to the extra two days in Cairo, eventually I gave up and filed a claim with my travel insurance (TID) and received payment in full within 72 hours of submitting the claim - first time I have ever had to claim and very impressed with their service and efficiency.

 

[Robert K]

Would’ve thought that’d be your first port of call

 

[RSD]

Would’ve thought that’d be your first port of call

Not really - I prefer to try those responsible first because if everyone just goes straight to their travel insurer then insurance premiums will just keep going up...

 

[Telemachus]

Not really - I prefer to try those responsible first because if everyone just goes straight to their travel insurer then insurance premiums will just keep going up...

Agree with that. Another consideration is that – at least IME with a claim – the insurer will insist on seeing an evidence trail showing you have first tried and failed to recover your loss from the operating carrier.

 

[RSD]

Agree with that. Another consideration is that – at least IME with a claim – the insurer will insist on seeing an evidence trail showing you have first tried and failed to recover your loss from the operating carrier.

I did indeed include all of that with my claim and a note saying that I had been trying to get it sorted through QF and then EK - and that EK weren't replying. The other thing was I didn't bother claiming for the small stuff like meals in Cairo, Uber from the hotel to the airport etc - all the less than $10 stuff.