Dumped in Joburg

[levelnine]

So QF are meant to have adequate staff on hand at all airports they serve incase of irrops , and ask other airlines to bump passengers so they can accommodate those who have missed connections.

Did I say that?

Did you even read the OP?

They were told before the flight departed that specific accommodation had been booked for them. Over 15 hours later when they landed, that accommodation still had not been booked for them.

And there were staff on the ground to communicate to passengers: 'Walked back to the terminal, collecting passengers like the pied piper, to be told we had been booked into the Garden Court Hotel.' There were staff that had information and were able to tell passengers that information. They were simply telling passengers the wrong information: 'It took 30 minutes in line to discover there was no room at the inn and the rooms had all been allocated.'

 

[Blackadder]

So the rooms had been allocated to who? Some pax from that flight, or was the hotel already at full occupancy?

 

[RooFlyer]

So QF are meant to have adequate staff on hand at all airports they serve incase of irrops , and ask other airlines to bump passengers so they can accommodate those who have missed connections.

No, for major airports which are likely diversion locations, they should have contracts with companies who can swing into action, following a previously designed plan when notified of an unexpected inbound. Of course that would mean paying retainers, therefore a cost and we know how allergic Qantas is to those, when customer amenity is involved.

 

[levelnine]

So the rooms had been allocated to who? Some pax from that flight, or was the hotel already at full occupancy?

Sounds like something Qantas would have known if they had a well-organised IRROPs plan.