Earn 2 Qantas Frequent Flyer Points Per $1 Spent on Woolworths Online via Qantas Mall

[Dave G]

Yep - Got the email through last night - fingers crossed

 

[Cool Cat Phil]

Has anyone received points for Online Woolworths spend actually land into their QFF account for purchases made via the Qantas mall ?

So far nothing has landed from over a month ago, with The Qantas Mall confirmation of spend Email received 24 hours after each transaction?

Yet another QFF IT glitch?

 

[Dave G]

Nope - butr noted a change to the T's and C's -
Used to say will post 30 days after spend - now says 4-8 Weeks

 

[Cool Cat Phil]

Nope - butr noted a change to the T's and C's -
Used to say will post 30 days after spend - now says 4-8 Weeks

Interesting.

Can I ask, you stated a few posts back that you made a Woolies purchase back in early March via the QFF mall. Have these points ( ie 2 x $1 spent) landed in your QFF account yet?

 

[Dave G]

Nope - still waiting...

 

[Cool Cat Phil]

Anyone had Qantas Mall points post from purchases at Woolies since became a Qantas Mall partner?

 

[Andona]

I placed my first Woolworths online order through the Qantas Mall on 21st March and have been placing weekly orders since then. Ive received the “your points are on their way” email for every order, although the first two came together on the 7th April. I still havent received any of the points.

 

[Dave G]

I placed my first Woolworths online order through the Qantas Mall on 21st March and have been placing weekly orders since then. Ive received the “your points are on their way” email for every order, although the first two came together on the 7th April. I still havent received any of the points.

Might be time for an inquiry - 'new' T's and C's specify 4-8 weeks from order -
I'm still a couple of weeks from the email received confirming my order - so I'll let you know mid June if no one gets in first

 

[Andona]

I just contacted Qantas re my first two Woolworths Orders made viathe Qantas Mall. They were both purchased over 8 weeks ago. I was advised to send an email to [email protected] about the matter, including the tax invoice from Woolworths for each order. I was advised they would chase it up with Woolworths. I hope my points turn up but I also hope I don’t have to repeat the process for all the orders I’ve made since
Andona

 

[Dave G]

I just contacted Qantas re my first two Woolworths Orders made viathe Qantas Mall. They were both purchased over 8 weeks ago. I was advised to send an email to [email protected] about the matter, including the tax invoice from Woolworths for each order. I was advised they would chase it up with Woolworths. I hope my points turn up but I also hope I don’t have to repeat the process for all the orders I’ve made since
Andona

Any Joy - I raised a website email yesterday

 

[Andona]

Not yet. After my email to them last Friday I received the response below on Tuesday. It's now reached the stage where my third online Woolies shop is 8 weeks ago, so I guess I'll have to submit another follow up request for that. I also placed yet another online shop via the Mall yesterday, they're currently offering 3 points per $ spent instead of 2
I'm wondering if it's worth making a direct enquiry to Woolworths, but suspect not.

"Thank you for contacting the Qantas Frequent Flyer Service Centre.

I have forwarded your claim to our Specialist for review and confirmation. Once we received the details, we will update you as soon as possible.

Should you have further enquiries, you can visit qantas.com/frequentflyer where our webchat team are available to assist you between 7a.m. and 7p.m.

Alternatively, you can call Frequent Flyer on 13.11.31 between 7a.m. and 7p.m. (AEST) Monday to Saturday.
If calling from overseas, visit qantas.com/contactus for your local contact number. Please have your Frequent Flyer number and PIN available when you call.

Kind regards, etc etc"

 

[Cool Cat Phil]

Not yet. After my email to them last Friday I received the response below on Tuesday. It's now reached the stage where my third online Woolies shop is 8 weeks ago, so I guess I'll have to submit another follow up request for that. I also placed yet another online shop via the Mall yesterday, they're currently offering 3 points per $ spent instead of 2
I'm wondering if it's worth making a direct enquiry to Woolworths, but suspect not.

"Thank you for contacting the Qantas Frequent Flyer Service Centre.

I have forwarded your claim to our Specialist for review and confirmation. Once we received the details, we will update you as soon as possible.

Should you have further enquiries, you can visit qantas.com/frequentflyer where our webchat team are available to assist you between 7a.m. and 7p.m.

Alternatively, you can call Frequent Flyer on 13.11.31 between 7a.m. and 7p.m. (AEST) Monday to Saturday.
If calling from overseas, visit qantas.com/contactus for your local contact number. Please have your Frequent Flyer number and PIN available when you call.

Kind regards, etc etc"

Got to love these Generic, Template responses from the QFF service centre at the moment.
With a combination of outsourcing the QFF service centre and some distarously executed IT upgrades, I suspect not everyone’s missing points will get picked up.

I’m missing 3 Woolies Transactions from the Qantas Mall, for transactions made over 8 weeks ago, plus DJ’s and iTunes.

My faith in the Qantas Mall and Qantas Frequent Flyer Service centre has diminished considerably in recent months.

One wonders if they will get on top of it again?

 

[Diana B]

I'm in the same boat as Andona - first Woolies order was placed 31.03.18 and I've made ongoing orders via Online Mall since. Each time I have used an e-giftcard (Entertainment book) and have accrued Woolies rewards points. Confirmation emails were received by Qantas FF but no points issued into my QFF account.

Seems to be an issue with DJ, JD sports, Theiconic orders also placed earlier than 8 weeks ago. Each time receiving a confirmation email.

Sent an email to FF customer service this morning so I'll wait to hear from them..

 

[Diana B]

A prompt reply on behalf of Qantas was received over the weekend:


"To assess your claim thoroughly, please send us the final itemised invoice in a PDF or JPG file format by return email to [email protected]

Once received, we will be happy to look into this further.

Should you have further enquiries, you can visit qantas.com/frequentflyer where our webchat team are available to assist you between 7a.m. and 7p.m.

Alternatively, you can call Frequent Flyer on 13.11.31 between 7a.m. and 7p.m. (AEST) Monday to Saturday.
If calling from overseas, visit qantas.com/contactus for your local contact number. Please have your Frequent Flyer number and PIN available when you call.

Kind regards, etc"




So I checked and I don't have the actual tax invoices in my email - I typically do click&collect and I throw them out after I receive them on collection of the goods. Urgh.

 

[Lolkkkj]

Same! I bought almost every thing from DJ. I stop recept point since March. I usually click&collect, and I throw invoice.. Damn... spend around $5000 on DJ. Still wait for my 25000 Qantas points. I hate u, Qantas.

 

[straitman]

Same! I bought almost every thing from DJ. I stop recept point since March. I usually click&collect, and I throw invoice.. Damn... spend around $5000 on DJ. Still wait for my 25000 Qantas points. I hate u, Qantas.

Any large store will be able to give you a duplicate Tax Invoice.

I haven't ventured into this murky area as I'm still waiting for points and SC form several flights and a car rental. If they cannot get those right then I have little hope for this area.

 

[Caversham04]

I've been chasing some missing points from Charles Tyrwitt shirts, and recently received this: "Qantas have changed their rewarding schedule, and now have the points applied once the commissions are received, rather than 30 days after purchase which was the previous model. In this instance, Qantas have confirmed your points are being processed, and if you are able to wait a bit longer I am confident that you will receive your points very soon as the merchant is adjusting to a change of how they operate."

 

[Diana B]

I've been chasing some missing points from Charles Tyrwitt shirts, and recently received this: "Qantas have changed their rewarding schedule, and now have the points applied once the commissions are received, rather than 30 days after purchase which was the previous model. In this instance, Qantas have confirmed your points are being processed, and if you are able to wait a bit longer I am confident that you will receive your points very soon as the merchant is adjusting to a change of how they operate."

Interesting... So that's to say if you've received the qantas confirmation email, the points will be directly deposited straight away. And in the instance of not receiving a confirmation email from qantas - too bad so sad, no points for you (don't both even chasing them up)

 

[Caversham04]

Interesting... So that's to say if you've received the qantas confirmation email, the points will be directly deposited straight away. And in the instance of not receiving a confirmation email from qantas - too bad so sad, no points for you (don't both even chasing them up)

I didn't read it to mean that points will credit when you receive the qantas confirmation e-mail, as I usually receive this within 24 hours of the purchase. My take on it was that the confirmation e-mail should still arrive very shortly after the purchase is made and everything will be fine (eventually) as the points will credit to your FF account once QF receive the commission from the merchant, and how long this takes will presumably depend on the frequency with which the retailer sends the commission to QF. Monthly reconciliations would lead to up to 8 weeks for the points to credit.......

 

[Diana B]

I didn't read it to mean that points will credit when you receive the qantas confirmation e-mail, as I usually receive this within 24 hours of the purchase. My take on it was that the confirmation e-mail should still arrive very shortly after the purchase is made and everything will be fine (eventually) as the points will credit to your FF account once QF receive the commission from the merchant, and how long this takes will presumably depend on the frequency with which the retailer sends the commission to QF. Monthly reconciliations would lead to up to 8 weeks for the points to credit.......

Ah, you're right. I understand your point. To the consumer, not much will be different in that case - we will still be needing to wait 'up to 8 weeks' for points to be debited into QF account, yes ?