Emirates denies QFF Gold baggage allowance

[arbuth]

Boarded an Emirates flight in Brisbane (QF ticket, codeshare). The checkin staff refused to recognize my QFF Gold baggage allowance and charged me for an extra bag. QF fobbed me off to EK, but they are not responding. Any suggestions? Looks as though the QF-EK cooperative arrangement is being dismantled.

 

[opusman]

Where were you flying to? Reciprocal benefits only apply on some routes IIRC.

 

[TheInsider]

Where were you flying to? Reciprocal benefits only apply on some routes IIRC.

Charged for an extra bag sounds like a US destination. Generally most others are kg allowance.

 

[only4tehlulz]

Charged for an extra bag sounds like a US destination

EK and QF do not codeshare in US destinations. Did you have more than 2 bags or over 16kgs extra and did they charge you for the whole bag?