Enough is Enough

[Fruitcake]

As for the quality, I guess I fly with a different virgin Australia to most in this thread. IMO it is consistently what they say they'll provide.

I'll have to say 'hi' next time. You must be that third person in the J cabin, in addition to myself and my wife. We generally seem to fly the same VA as you.

 

[Noob]

I agree. The service is consistently poor.

If you don't like the airline, you have already made that pretty clear - continually posting the same thing interferes with constructive discussion. If you do regularly fly with them I'd recommend using your time submitting feedback, but i have a hunch you may not even fly them

 

[maninblack]

So not inconsistent, then.

Absolutely correct.

 

[maninblack]

If you don't like the airline, you have already made that pretty clear - continually posting the same thing interferes with constructive discussion. If you do regularly fly with them I'd recommend using your time submitting feedback, but i have a hunch you may not even fly them

Your 'hunch' would be dead wrong and who made you GOD!

You seem to have things a bit upside down and inside out. We are not here to discuss me. We are discussing VA. Last time I looked I pay them, they don't pay me.

 

[Justchecking]

Harking back to the OP, why is service from a trolley dire and from a tray sooo much better? Aside from the isolated tipping incident I fail to see how producing your food from a trolley is a lesser thing. I've gotten food off a trolley from every airline I've ever flown on.

 

[yohy?!]

Your 'hunch' would be dead wrong and who made you GOD!

You seem to have things a bit upside down and inside out. We are not here to discuss me. We are discussing VA. Last time I looked I pay them, they don't pay me.

discussion of the quality of discussion is indeed relevant. it's a sore topic in Aus at the moment about being relentlessly negative with nothing constructive to add I believe

 

[Must...Fly!]

Harking back to the OP, why is service from a trolley dire and from a tray sooo much better? Aside from the isolated tipping incident I fail to see how producing your food from a trolley is a lesser thing. I've gotten food off a trolley from every airline I've ever flown on.

I have often wondered this myself. I have never quite understood the aversion to the trolley. Why is one so much better than the other?

 

[simongr]

They use the trolley on CX in J and F and I have great service.

 

[KCMil]

Not really, but is anything I said not accurate ?

Actually your statement that the training is not there is 100% incorrect. The carts falling over is not the fault of the crew members. That is the fool who designs the service not testing the cart in real time conditions.
The poor standards of service being delivered is the fault of the individual. Otherwise, how do some get it so right with fantastic service and others botch it up totally.

 

[ReLoad]

I recently flew The new 330 transcontinental in J. Mel-Per.

One word can describe the experience; Awesome! It is unquestionably the best domestic J product around.

Brilliant service, great food, awesome hard product. I flew home QF and it was merely a shadow of the VA J product.

If this is the holy grail that VA are aiming for then great!!

However given everyone's experiences I'm not going to bother even remotely gambling on any other non transcontinental service.

Consistency - perhaps that is the holy grail?


Sent from my iGizmo

 

[MarkD]

If they are aiming for the "holygrail" as you put it, they better shoot quick as they have been aiming at it gor 18 months now.
I dont think 2 routes operated by 5% of the fleet is a fair judgment of the product, what about the flights that leave at 5.55 pm and get morrish nuts poured out of the bag into a bowl, and a cheese and crackers pack tipped onto a plate? Its not there and seriously how long do they think it should take to offer a product they advertise? As someone stated further up, if you cannot provide the product dont offer it.
Imagine going in to pickup your new ss commodore, the salesman says sorry its not provided at this dealer or time, but you can have this barina, and we will put on some nice leather seats for you because you are so valuable to us
Of course you will say no problem because you have paid 60k for a 20k product, and happily drive away in your inferior product.
Stupid comparison? Maybe, but a BNE-per j fare is 3 times that of Y and people are happily paying that price and receiving cough.
Y is fine, no dramas at all, but J on everything except A330 - meh


I'm too poor to own a signature

 

[maninblack]

discussion of the quality of discussion is indeed relevant.

I don't think it is. It's OT. The discussion here is about the Virgin J product and the various aspects of it's delivery or non-delivery. It's not about the 'quality' of peoples contributions to the forum.

It would seem nevertheless that in this and other threads there is a pretty strong feeling of dissatisfaction with the Virgin J product on the 737 aircraft from those who have actually been using the service. Count 20+ J flights for me and several emails and phone calls to Virgin with comments and suggestions over the past year all of which were politely acknowledged as valid and of concern to the airline. But ... I don't run VA's business, I can only make comment, I cannot enact change, that's Virgins job. There is no reason to come on to a forum and praise a service that is not worthy of praise. I would be only too delighted to come on to the forum and express my delight in the great service I received if this ever occurs. I look forward to that day.

 

[lovestotravel]

Actually your statement that the training is not there is 100% incorrect. The carts falling over is not the fault of the crew members. That is the fool who designs the service not testing the cart in real time conditions.
The poor standards of service being delivered is the fault of the individual. Otherwise, how do some get it so right with fantastic service and others botch it up totally.

I honestly don't care who is to blame, fact is the service on Virgin is generally cough which is indicated by quite a few posters on here

If they have won awards and all gone through more training then it's even worse..

I have been on two flights where the whole tray of glasses has been dropped in the galley, caused crew to run around like crazy for 30 minutes trying to clean up the mess/glass and then try to commence food service.

Yet never seen/heard of that happening on a Qantas flight.

 

[serfty]

...

Yet never seen/heard of that happening on a Qantas flight.

I have indeed experience such an occurrence with Qantas.

(Then again, I have had over a 1000 flights with them ...)

 

[lovestotravel]

I have indeed experience such an occurrence with Qantas.

(Then again, I have had over a 1000 flights with them ...)

Bound to happen eventually

 

[simongr]

I havent experienced it on any flight.

 

[drivatruk]

Why the need to attack peoples posts just cause their opinion is different to yours? Sometimes it sounds like question time on this forum.

 

[robbie1984]

Only ever had nuts from a packet and cheese and crackers from the cart when asked and not as a meal. The "cheese plate" in the early days was pretty pathetic but in the 60+ flights this year with DJ, I haven't been left hungry. Qantas offer a "snack" in J on some of their flights so I think they are on par with serving food for the time of day. I do however think both QF and DJ could extend their lunch window to included 11:30 departures. DJ listened to feedback and extended the dinner service until the last flight of the day. DJ seem to be listening IMO.

 

[lovestotravel]

The "cheese plate" in the early days was pretty pathetic but in the 60+ flights this year with DJ, I haven't been left hungry. Qantas offer a "snack" in J on some of their flights so I think they are on par with serving food for the time of day. I do however think both QF and DJ could extend their lunch window to included 11:30 departures. DJ listened to feedback and extended the dinner service until the last flight of the day. DJ seem to be listening IMO.

Yes DJ seem to be listening more than QF, although QF are really trying hard over the past 6 months, but again as a result of DJ...

As for the "snack service" the snack service on QF is pretty much on-par with DJ, but QF have a much better variety and a few little things that are different

QF
Non-slip trays
Salt and pepper in packets

Whereas DJ are the reverse with a slippery tray and salt and pepper in little plastic salt shakers which is a nice touch

 

[toowongman]

DJ listened to feedback and extended the dinner service until the last flight of the day. DJ seem to be listening IMO.

Getting there. They just need to reschedule DJ346 to depart five minutes later so we get dinner