Error crediting UL Business class to Qantas

[aaa99]

Recently flew UL and put my Qantas FF.
Still have the boarding passes that reflect this information.

It had been a few days, so I did the missing points claim online.
However, it got rejected with the following error.

However, I dont see it in my Qantas account and I didnt put in any other FF number.
Has anyone had this happen? What is the best course of action from here?

 

[jrfsp]

Resubmit

 

[sudoer]

Send it via email instead of the form, then follow up with a call.

 

[markis10]

When did you fly, points can take some time between systems

 

[aaa99]

Thursday last week.
I can understand the taking time bit, but outright rejection seems unusual

 

[markis10]

Thursday last week.
I can understand the taking time bit, but outright rejection seems unusual

I would give it a week at least, the rejection indicates it’s probably going through, some systems take a fortnight to sync to QFF, CX is weekly for instance

 

[aaa99]

I resubmitted and got the same rejection email again. However, despite this, the points got credited just a few hours later.

 

[sudoer]

I resubmitted and got the same rejection email again. However, despite this, the points got credited just a few hours later.

Patience is a virtue.