Hi, I booked a flight with Etihad through VA from Melbourne to Istanbul and a separate flight with a different airline to central Asia as Etihad doesn't fly there. The original flight from Melbourne got cancelled and a new flight was arranged 18 hours later and this resulted in me missing my flight from Istanbul to Central Asia. I only had a 9 hour overlay in Istanbul for my next flight.
The airline in Istanbul refused to rearrange my flight and asked me to book a new ticket and this was super expensive as per my original itinerary and I booked one to a different city for a reasonable price.
I lodged a feedback for compensation with Etihad and after 8 months they have come back and said they will only compensate me for the accommodation and meal in Melbourne and any other expenses incurred isn't their responsibility. I have sent them a link to ACCC website and highlighted that their responsibility doesn't stop where they feel like it, however this has fallen on deaf ears.
What are my options now and what avenue should I take, am I wasting my time taking this to small claims tribunal or other government bodies?
The airline in Istanbul refused to rearrange my flight and asked me to book a new ticket and this was super expensive as per my original itinerary and I booked one to a different city for a reasonable price.
I lodged a feedback for compensation with Etihad and after 8 months they have come back and said they will only compensate me for the accommodation and meal in Melbourne and any other expenses incurred isn't their responsibility. I have sent them a link to ACCC website and highlighted that their responsibility doesn't stop where they feel like it, however this has fallen on deaf ears.
What are my options now and what avenue should I take, am I wasting my time taking this to small claims tribunal or other government bodies?