We are currently staying at a Frankfurt airport hotel ready for an LH flight FRA-SIN connecting with SQ SIN-SYD in J as the final part of our RTW revenue fare. Late this afternoon I received a notification that LH778 for Tue 06 Feb has been cancelled and to use the chat function to organise re-booking but it has had technical issues, probably because of overload, continually saying to try again later. The cancellation is due to a strike by Lufthansa ground staff. After multiple attempts in the app and online on the PC I decided to phone Lufthansa and surprisingly the call was answered quickly.
Firstly I was told that they may be able to get us on a flight on Feb 08 but when he put me on hold and tried to book those seats for us he said that nothing was available and that the earliest flights he could get us on would be Feb 15. I was offered a refund of the portion of the ticket not used and I could rebook my own flights but I said no, that would cost me a lot more by buying a one way fare so close to departure. I told him I could see availability on SQ but he said he couldn't see anything available. Several times he put me on hold for a long period and finally came back offering FRA-SIN SQ25 on 08 Feb connecting with SIN-SYD SQ211. I think that initially they were trying to re-book only onto LH flights but at least finally they did re-book us on SQ.
The emails show e-ticket numbers which are the same as the original tickets. When I go to the SQ website to select seats it shows "Not ticketed" so I am unable to select seats yet and the booking status shows "Reserved" rather than "Confirmed". If the SQ website still shows that tomorrow I'll try to call LH again to be sure that the tickets have been issued correctly.
During the call I asked about whether we would receive compensation for hotel and meal costs and he said that I would receive some. After the flights were re-booked and I had received the new flight emails I started to ask again about compensation but the call disconnected and I haven't been able to get through again when I try to call back. I will try to call tomorrow but I would appreciate any advice on what we are entitled to receive for the two day delay. We will be in the airport hotel an extra two nights. Does the EU261 compensation give the payment and also cover accommodation and meal costs or do they come out of the compensation payment? I have read that payments can be as high as 600 Euro each passenger. Thanks for any advice you can offer.
Firstly I was told that they may be able to get us on a flight on Feb 08 but when he put me on hold and tried to book those seats for us he said that nothing was available and that the earliest flights he could get us on would be Feb 15. I was offered a refund of the portion of the ticket not used and I could rebook my own flights but I said no, that would cost me a lot more by buying a one way fare so close to departure. I told him I could see availability on SQ but he said he couldn't see anything available. Several times he put me on hold for a long period and finally came back offering FRA-SIN SQ25 on 08 Feb connecting with SIN-SYD SQ211. I think that initially they were trying to re-book only onto LH flights but at least finally they did re-book us on SQ.
The emails show e-ticket numbers which are the same as the original tickets. When I go to the SQ website to select seats it shows "Not ticketed" so I am unable to select seats yet and the booking status shows "Reserved" rather than "Confirmed". If the SQ website still shows that tomorrow I'll try to call LH again to be sure that the tickets have been issued correctly.
During the call I asked about whether we would receive compensation for hotel and meal costs and he said that I would receive some. After the flights were re-booked and I had received the new flight emails I started to ask again about compensation but the call disconnected and I haven't been able to get through again when I try to call back. I will try to call tomorrow but I would appreciate any advice on what we are entitled to receive for the two day delay. We will be in the airport hotel an extra two nights. Does the EU261 compensation give the payment and also cover accommodation and meal costs or do they come out of the compensation payment? I have read that payments can be as high as 600 Euro each passenger. Thanks for any advice you can offer.
. But you might get some leads in the links
