Excellent service on VA today

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doctork

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Feb 18, 2011
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I'm usually a QF flyer (WP in QFF, only PS in Velocity), but have flown VA a few times this year on price (flexi cheaper than QF flexi).
Over the past two days, I did SYD-MEL return on both VA and QF, both in business (but Z upgrade fares).
I'm posting about my VA experience, which was in short, excellent.

Sydney lounge - premium entry very convenient. Pity about the renovation but an excellent coffee from the barista downstairs. No coffee upstairs and no signage to say this, but it's a short walk down. Priority boarding works!
SYD-MEL on a 737 - like the new J seats. Breakfast was very nice. Offered a tablet entertainment device, but had work to do. Melbourne terminal clean and well kept.

MEL check-in: this is where things got really good. Am a Silver velocity member, and was on a Z fare, and was still able to Fly Ahead after explaining that I wanted to get home to my two small kids before their bedtime - got a business seat on a flight an hour earlier. Hot dog in the lounge (great idea, only beaten by the very nice curry I had in the OOL lounge in March), and priority boarding (worked again), and onto a J seat on the E190. Because I flew ahead, was CNA (catering not assured) so no hot meal, but offered choice of plated J-style snack anyway (prawn roll vs cheese plate - had the latter). Service excellent. Refill of a nice red wine.

There was one other J passenger, and due to someone being ill in the rear toilet, we were both individually asked if we would be happy to let a Y passenger use the J toilet. Of course we said yes, and I didn't expect to be asked, but it did show they wanted to maintain a travel class separation. Something that I don't necessarily believe in on a single aisle jet (and yes I use business class a fair bit).

In summary: everything I expected of a J (actually Z) class trip, and a lot of flexibility and consideration (and common sense) too. Will be trying out VA international business class later this year.
 
It's always good to hear about great service no matter which airline it is.
 
In summary: everything I expected of a J (actually Z) class trip, and a lot of flexibility and consideration (and common sense) too. Will be trying out VA international business class later this year.

I flew J SYD-AUH last year. I can thoroughly recommend it. Good hotdogs in the Koru Club too!
 
I flew J SYD-AUH last year. I can thoroughly recommend it. Good hotdogs in the Koru Club too!
Had to smile at this - recently flew to LA on VA from SYD and while looking at the hotdogs, could not help but ruefully think of the QF First lounge ... oh well - when in Rome ...
 
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Had to smile at this - recently flew to LA on VA from SYD and while looking at the hotdogs, could not help but ruefully think of the QF First lounge ... oh well - when in Rome ...

So did I. But then again for about half the price, I could put up with it!
 
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