Experience using Citibank credit card insurance?

MonteCristo

Junior Member
Joined
Apr 7, 2023
Posts
35
Qantas
Silver
Hi brains trust.

I'm retiring in a few months, and looking at a 'forever' credit card (well, forever until T&Cs inevitably change!). Once my salary goes, it'll be harder to apply for a nice card with a decent limit. I hear they don't rate rental and dividend income too favourably. Anyhow. The Citi Prestige card has a pretty high annual fee, but it has caught my attention for two reasons.

1. Priority Pass membership. Great for travel, and we will be travelling around 4-5 months of the year - 3-4 of which will be international. Lounge access will make the transits so much more bearable. No concerns here.
2. Travel insurance. The PDS seems to show that you can be overseas for up to 90 days at a time, which is great. Most standalone annual multi-trip travel insurance policies only last for up to 60 days at a time (and after getting in contact with some insurers, they're void if you take out a separate policy to cover any gap beyond 60 days!!!!!). So this helps to negate the annual fee compared to longer standalone individual trip or annual multi-trip travel insurance policies.

Just wondering if anyone has had experience with using/claiming on the Citibank insurance, and if so, what was your experience like for better or worse?
 
I had to claim on Credit Card Travel insurance for the first time in my life a few weeks ago.

I had a flat tyre in Banff on the morning of driving back to YYC. Took a while for me to get it changed (rental-car, 4am, dark). By the time I had reached the airport, I missed the check-in/bag drop for Westjet. They wouldn't budge and I had to buy new tickets from YYC-LAX at 650 CAD x3 passengers.

Put in a claim thru Citibank Prestige that same day, they assessed the claim and I got my money back (minus 400 excess) within a week. I honestly couldn't believe how straightforward it was. I had no evidence (no photos etc - was so frazzled that morning) to substantiate my claim, other than the fact I had to waste 2k on new Y flights to LAX, which no sane person would do.
 

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