jakeseven7
Enthusiast
- Joined
- Sep 9, 2005
- Posts
- 11,258
Just an interesting data point.
Family member was booked onto a VA2 Max flight (originally it was a 738 at point of booking some point changed for some reason). Very uncomfortable to fly this variant at all even though the Alaska incident was the -9.
I called VA2 customer service to try and move them to next available. First line was the usual computer says no (usual response for VA2 overseas call centre) but on pushing a little - not much, they caved and moved them, completely for free.
Dows VA2 have a quiet policy to enable people to move for free? Or how would the call centre have processed it….?
I know the US carriers allow/were allowing people to move off MAX flights for free.
Just thought would share…
Family member was booked onto a VA2 Max flight (originally it was a 738 at point of booking some point changed for some reason). Very uncomfortable to fly this variant at all even though the Alaska incident was the -9.
I called VA2 customer service to try and move them to next available. First line was the usual computer says no (usual response for VA2 overseas call centre) but on pushing a little - not much, they caved and moved them, completely for free.
Dows VA2 have a quiet policy to enable people to move for free? Or how would the call centre have processed it….?
I know the US carriers allow/were allowing people to move off MAX flights for free.
Just thought would share…