Hi All,
I'm curious to hear other peoples experience with this. I've got a RTW Oneworld Class booking in J for July that I managed to piece together about 3 months ago. At the time, alot of my preferred flights coming back from LHR to MEL weren't available, so I chose flights that simply "got the job done".
Last week I when I we rechecking availability I began to notice my preferred flights started to show J availability so I re-planned my return from London to Melbourne and called Qantas today to make the changes. Thru the Premium line and I start giving the call taker my prefered flights. The first is a UL flight from FRA-CMB. She tells me she can't see it. I indicate its available on their website and she checks herself, indeed confirming that to be the case. She then puts me on hold for 5 or so minutes to contact another department before coming back and telling me the availability is not really there at all, and its false.
All of this would be fine, except that on the website I can actually go through all pages to the payment stage should I select this flight - so I'm not convinced this is the case.
I'm curious how much of a thing this is in other peoples experience and if there is a way to confirm availability is "false"? I've seen it before with married sector logic, but that always shows an error by the time you get to the payment page.
Anybody got any advice?
Cheers
I'm curious to hear other peoples experience with this. I've got a RTW Oneworld Class booking in J for July that I managed to piece together about 3 months ago. At the time, alot of my preferred flights coming back from LHR to MEL weren't available, so I chose flights that simply "got the job done".
Last week I when I we rechecking availability I began to notice my preferred flights started to show J availability so I re-planned my return from London to Melbourne and called Qantas today to make the changes. Thru the Premium line and I start giving the call taker my prefered flights. The first is a UL flight from FRA-CMB. She tells me she can't see it. I indicate its available on their website and she checks herself, indeed confirming that to be the case. She then puts me on hold for 5 or so minutes to contact another department before coming back and telling me the availability is not really there at all, and its false.
All of this would be fine, except that on the website I can actually go through all pages to the payment stage should I select this flight - so I'm not convinced this is the case.
I'm curious how much of a thing this is in other peoples experience and if there is a way to confirm availability is "false"? I've seen it before with married sector logic, but that always shows an error by the time you get to the payment page.
Anybody got any advice?
Cheers
