False Info @Qantas FFlyer/Call Centres. Lets Ditch and Switch to Virgin Australia

[encryptededdy]

C is a rather old and mostly US legacy moniker for the Business Cabin imo

I think most Star Alliance carriers call it "C"

 

[RichardMEL]

I think most Star Alliance carriers call it "C"

Yeah I guess. Confusing for those used to QF J. Truly minor point thiugh to be sure

 

[p--and--t]

Signed up for Double Points late 09/23 to use Flight Credits T=C say ANY QF credit eligible Purchased a ECoFlex MEL-ADL, upgraded to C , Flew Oct23 Fulfilled all T=C, max 8 weeks to receive Bonus Points 9 weeks, no bonus points Called QFF centre in Phillipines Agent incompetent and kept referring to Double SC (ended 03/23) and Double Pts (ended 07/23) despite repeated explanations promo (as per email, registration successful and QF website) ended 31.12.23... Offered her the webpage, stil lavailabl,e with T=C, she declined said she had all the info. 1 hour of propaganda.... Asked to speak to her Phillipines supervisor - multiple faux apologies from supervisor, 4 days later, no rectification... BTW flight back in QF C was with AAdvantage miles QF miles are worthless with exorbitant taxes..... Anyone have similar issues with Double Points Travel Credit Promo Ended 31.12.23 bonus points crediting?

I will never understand the logic of the thread title.

Every company I have ever dealt with has made mistakes or missteps along the way.

To make a unilateral to switch from one company that makes repeated mistakes of some points and status credits but with which you have familiarity to another company that is in crisis with cancellations, delays, crewing and general performance lower than REX or JQ seems totally illogical.

 

[encryptededdy]

I can agree with OP to some extent though; if you use Qantas enough as a non-P1 and find yourself constantly calling up for things you can't do online*, having to listen to the call center give excuses left and right whilst trying to do something you know is possible really does get on your nerves.

*in my case, stuff like seating multiple bookings together, putting in a involuntary reroute due to a major delay, etc.

 

[33kft]

I couldn't agree more, but isn't this the entire industry's problem? Who does do good self service? QFs problem is how bad the service is when you do call (unless you get Hobart) I agree, the part where you have to call up seems almost universal and really is the pits when you know what you want and have next to no ability to make it happen without having to convince some under resourced and under empowered call centre person that you need it.

 

[elanshin]

I couldn't agree more, but isn't this the entire industry's problem? Who does do good self service? QFs problem is how bad the service is when you do call (unless you get Hobart) I agree, the part where you have to call up seems almost universal and really is the pits when you know what you want and have next to no ability to make it happen without having to convince some under resourced and under empowered call centre person that you need it.

Probably all of which stems from an antique system that acts as the backbone of the airline industry.

 

[Seat0B]

I can agree with OP to some extent though; if you use Qantas enough as a non-P1 and find yourself constantly calling up for things you can't do online*, having to listen to the call center give excuses left and right whilst trying to do something you know is possible really does get on your nerves.

*in my case, stuff like seating multiple bookings together, putting in a involuntary reroute due to a major delay, etc.

Or in my case telling me that QF does not fly between CBR and SYD before midday on any day of the week!!!

 

[jpp42]

Or in my case telling me that QF does not fly between CBR and SYD before midday on any day of the week!!!

Sometimes they only fly from Sydney to Mebourne once a day at 8pm!