Fare/Upgrade/Status Visibility

[MediumToast]

I'm curious to know how much visibility staff have of passenger status. Even better, I'd love to get some insight from an insider.

A passenger walks into the J lounge bar...insert joke here.

No. A passenger walks into the J lounge and scans their boarding pass. What does the concierge see?

A passenger presses the attendant button whilst seated in their J seat. The attendant asks why the long face? No....

Where was I?

What can staff see? For example, can they see passenger X is Bronze, bought a red-e deal fare and upgraded to J using points? Asking for a friend.

AFAIK at minimum they can see status. Or at least they used to. Perhaps now they can only see status if you're wearing the new bag tags.

 

[JohnM]

I have assisted with inflight emergencies a few times, most recently a couple of days ago and the CSM confirmed that they knew that I was a medical Dr.

I can't see how that would be possible without some additional input, PF.

For someone with a PhD, DSc, DDiv, a vet, a dentist that can use the 'Dr' honorific (the latter two seem to have adopted it by stealth in relatively recent times) there is no way to distinguish their honorific from an MBBS; nor does an MBBS (or otherwise registered medical practitioner) have a way to qualify their 'Dr' honorific when selecting a title from a scrolling list.

One wonders whether specialist surgeons, who revert to 'Mr'/'Ms' etc. upon attaining their specialty would revert to listing themselves as the latter on a scroll-down title list.

And there may be medical doctors who have become Prof or have been knighted or granted a damehood, who are likely to use the more prestigious title.

A PhD acquaintance of mine was once, many years ago, approached by cabin crew on a flight for medical assistance. He had to point out that he had a PhD in mathematics, not a medical degree.

More to untangle: Doctor (title) - Wikipedia

 

[RichardMEL]

Our profiles have notes attached on all kinds of things - interactions with crews (hopefully good and not bad!), possibly drink preferences, etc. I have heard some put in notes like preferred form of address etc. Possibly this is the kind of area where things like "Meducal professional" or so on would be noted. Iirc CSMs do a review of pax on flights (int) prior specially the higher status ones so could have an idea, or even just drilling down on all "Dr" on the flight could provide more info.

Of course most pax would not have much if anything, but a high status pax like PF, who.flies a lot with QF would. Ie TKWTA.

Certainly would be better than rocking up to pax in 24C and asking Dr Smith for help to be told they have a Doctorate in History...

 

[JohnM]

My curiosity question is whether LTG is listed separately from 'mere' SG?

 

[Daver6]

My curiosity question is whether LTG is listed separately from 'mere' SG?

You're mere LTG

 

[MediumToast]

Our profiles have notes attached on all kinds of things - interactions with crews (hopefully good and not bad!)

My sister and I used to fly a lot as UMs with Ansett. I still remember a flight where we were scolded by an attendant for asking for too many things (I don't remember how often we were asking). If that had happened today I imagine it'd be noted somewhere as "needy passengers".

Aside from that one interaction, everyone was so nice to us as UMs.

 

[JohnM]

You're mere LTG

Get back to work ya bludger.

 

[AIRwin]

If that had happened today I imagine it'd be noted somewhere as "needy passengers".

You should test it out

 

[Princess Fiona]

I can't see how that would be possible without some additional input, PF.

For someone with a PhD, DSc, DDiv, a vet, a dentist that can use the 'Dr' honorific (the latter two seem to have adopted it by stealth in relatively recent times) there is no way to distinguish their honorific from an MBBS; nor does an MBBS (or otherwise registered medical practitioner) have a way to qualify their 'Dr' honorific when selecting a title from a scrolling list.

One wonders whether specialist surgeons, who revert to 'Mr'/'Ms' etc. upon attaining their specialty would revert to listing themselves as the latter on a scroll-down title list.

And there may be medical doctors who have become Prof or have been knighted or granted a damehood, who are likely to use the more prestigious title.

A PhD acquaintance of mine was once, many years ago, approached by cabin crew on a flight for medical assistance. He had to point out that he had a PhD in mathematics, not a medical degree.

More to untangle: Doctor (title) - Wikipedia

The additional input is from the iPad. They know a lot about you.

 

[JohnM]

The additional input is from the iPad. They know a lot about you.

It appears so - at least for some.

But the real question is how they come to know so much about (at least your medical) occupation on the iPad when they ask nothing about that when one signs up to the FF program or buys an airfare.

The only way I could see it getting onto the iPad is by adding a notation after a medico had assisted and established their medical bona fides. Maybe similarly for a nurse?

Otherwise, surely it would be breach of privacy?

 

[AIRwin]

The only way I could see it getting onto the iPad is by adding a notation after a medico had assisted and established their medical bona fides. Maybe similarly for a nurse?

Otherwise, surely it would be breach of privacy?

This scenario seems to be covered by the Privacy Policy:

https://www.qantas.com/au/en/support/privacy-and-security.html

The types of personal information that we collect and process about you will depend on our relationship with you. It will include some or all of the following:

• Incidents: details about any incidents that you are either involved in or that you witness, in connection with your flight or any of our products or services

 

[exceladdict]

imagine it'd be noted somewhere as "needy passengers".

Aside from that one interaction, everyone was so nice to us as UMs.

The additional input is from the iPad. They know a lot about you.

One can request all information a company holds on you, right? Now I'm curious if I have any notes on my profile.

 

[Daver6]

One can request all information a company holds on you, right? Now I'm curious if I have any notes on my profile.

Is that for any company or only government departments?

 

[exceladdict]

Australian privacy law gives you a general right to access your personal information. This includes your health information. An organisation or agency must give you access to your personal information when you request it, except where the law allows them to refuse your request. You don’t have a right under Australian privacy law to access other kinds of information, such as commercial information.

From Access your personal information

So i guess the question is whether such notes are personal notes or commercial info. Perhaps there's a line somewhere between "likes soda water", "becomes grumpy in circumstances where the cabin smells like fish", and "has a perceived customer value of 79.3".