anat0l
Enthusiast
- Joined
- Dec 30, 2006
- Posts
- 11,669
Jetstar conditions of carriage for one (from a contract point of view)
(c) If, after you pay for your Booking, we make a significant change to the scheduled departure time of your flight or the flight is cancelled (except where this is due to circumstances beyond our control) and:
we will give you a fare refund. Unless otherwise required by law, we will not be responsible for paying any costs or expenses you may incur as a result of the changed time or cancellation.
- this change means you are unable to use your Booking for its intended purpose, and
- we or our Authorised Agents cannot book you on another flight which you are prepared to accept;
I'm surprised Jetstar hasn't invoked the "circumstances beyond our control" card.
I wonder if "book (you) on another flight" implies that it must be the same kind of flight (e.g. if you have a SYD-AKL flight, you must try to find another SYD-AKL flight only), or it allows re-routing (e.g. you could consider SYD-MEL-AKL flight if possible), as well as other carriers (e.g. even if it is for a 'tag' leg).
And again, EU 261 would guarantee that people in some limited circumstances would be entitled to care provisions as a result of the cancellation. There is no such regulation in Australia, so Jetstar would have no compunction by law to do the same. Given, the chances of pax being eligible for such provisions anyway would be remote.......