Finnair Luggage money grab or scam?? [Luggage]

[Oski]

Finnair, Does NOT follow the benefits for Qantas FF, Mistake or scamming FF of money for carrying luggage's?
I am a life gold member with Qantas FF, travelling all over the place without any problem to carry 2 luggage at NO cost with ALL One world members until I travelled in Finnair.
I purchased 2 Premium Economy tickets from Bangkok to London via Helsinki the ticket disclosed that the leg between Helsinki and London and back did not have Premium Economy, therefore it was going to be "lite" economy ??
All went quite well from Bangkok to Helsinki and then Helsinki to London, there was NO charge for any of our 2 luggage, that of course as a gold member I am entitle to that benefit however the leg back from London to Bangkok we were refused to have the same 2 luggage, that I was entitle to, at NO cost, after about 30 minute of argument I had enough of it all and finished paying 101.60 Pounds for the "extra" luggage.
I think this is incorrect and poor treatment of my FF status, beside the charged was from London to Bangkok NOT considering that we were in fact entitle to free luggage in the Helsinki to Bangkok leg, also considering that I was never charge for ANY extra luggage in the way over to London.
I have contacted Finnair to request a refund and even damages for making me waste my time and the stress during the checking time in London early morning, their answer was simple, you are not entitle to 2 luggage, only 1 free I once again responded still waiting to get an answer from Finnair.
I believe that this is a usual occurrence and many FF may be may suffered the same treatment by Finnair on Checking I also think that this is just simply a money grab or scam however, in my case, it is NOT the amount of money but the principal therefore I believe my request to Finnair is correct. Comments please I am interested in seen if this is a normal issue to other FFs. thank you

 

[equus]

If the ticket from between London and Helsinki was an Economy Light fare then it included NO checked allowance, and uses the piece system. As a OneWorld Sapphire you are entitled to one extra checked piece, so one piece only (not two).

On the way out, you will have been checked through with the allowance for the first sector (presumably a PE Classic) with one piece, plus your extra piece. In effect, you got lucky as the didn't reference the allowance for the final leg and charge you.

On the way back, they correctly charged you for an extra piece. It may not be possible for them to only charge for the first sector, but you could have avoided the extra charges if you got the bags short checked to Helsinki, collected them and then rechecked. Of course, this would require clearing customs, rechecking etc, and you may not have the connection time to do so.

With a mixed class itinerary on the one airline, I don't think Most Significant carrier baggage policy will come into play, as it is clearly Finnair all the way.

In short, you need to check your ticketed baggage allowance and not just assume.

 

[odysseus]

I believe that this is a usual occurrence and many FF may be may suffered the same treatment by Finnair on Checking

This is the part of your post that is correct.

As per Equus post, you don't get a baggage allowance based on Qantas, with Finnair. You get it because of your oneworld status. Which is sapphire. And as Equus wrote, this is one piece extra on 'piece' based trips.

This is the confirmation of the oneworld rules that applied.

Frequent Flyer Perks: oneworld Emerald & oneworld Sapphire

Enjoy airport lounge access, priority boarding and other benefits with oneworld Priority, the frequent flyer benefits from the oneworld. Exceptions may apply.

www.oneworld.com

*** Extra baggage allowance for Emerald and Sapphire frequent flyers
As an Emerald frequent flyer, the following special checked baggage privileges will apply when you fly on oneworld airlines: On itineraries using the baggage allowance “weight” system - 20 kgs in addition to the ticketed-cabin allowance. On itineraries using the “piece system” - one additional bag for free in addition to your ticketed baggage allowance.
As a Sapphire frequent flyer, the following special checked baggage privileges will apply when you fly on oneworld airlines: On international or domestic itineraries using the baggage allowance "weight" system - 15 kgs in addition to the ticketed Economy Class baggage allowance. On international itineraries, that include domestic sectors, using the baggage allowance “piece” system – one additional bag*, weighing up to 23kgs, up to a maximum of two pieces. On purely domestic itineraries, using the baggage allowance "piece" system, for tickets with no ticketed baggage entitlement - the assurance of one piece of checked baggage, weighing up to 23 kgs.
To note on special checked baggage privileges,
- Customers travelling in First and Business Class cabins will, in most cases, receive an even greater free checked baggage allowance.
- Special checked baggage privileges are not available on British Airways' 'Hand Baggage Only/Basic' fares.

Note that last point: it is fortunate you weren't flying on BA under the same conditions to London - as there is no extra then!

 

[Mwenenzi]

Finnair, Does NOT follow the benefits for Qantas FF, Mistake or scamming FF of money for carrying luggage's?
I am a life gold member with Qantas FF, travelling all over the place without any problem to carry 2 luggage at NO cost with ALL One world members until I travelled in Finnair.
I purchased 2 Premium Economy tickets from Bangkok to London via Helsinki the ticket disclosed that the leg between Helsinki and London and back did not have Premium Economy, therefore it was going to be "lite" economy ??
All went quite well from Bangkok to Helsinki and then Helsinki to London, there was NO charge for any of our 2 luggage, that of course as a gold member I am entitle to that benefit however the leg back from London to Bangkok we were refused to have the same 2 luggage, that I was entitle to, at NO cost, after about 30 minute of argument I had enough of it all and finished paying 101.60 Pounds for the "extra" luggage.
I think this is incorrect and poor treatment of my FF status, beside the charged was from London to Bangkok NOT considering that we were in fact entitle to free luggage in the Helsinki to Bangkok leg, also considering that I was never charge for ANY extra luggage in the way over to London.
I have contacted Finnair to request a refund and even damages for making me waste my time and the stress during the checking time in London early morning, their answer was simple, you are not entitle to 2 luggage, only 1 free I once again responded still waiting to get an answer from Finnair.
I believe that this is a usual occurrence and many FF may be may suffered the same treatment by Finnair on Checking I also think that this is just simply a money grab or scam however, in my case, it is NOT the amount of money but the principal therefore I believe my request to Finnair is correct. Comments please I am interested in seen if this is a normal issue to other FFs. thank you

Purchased PE-economy flights BKK to LHR return {1 or 2 PNR?]. Have status OW Sapphire. [Purchased from airline/TA/???]
BKK-HEL-LHR. Flew PE and economy, as no PE seats HEL-LHR. No issues
LHR-HEL-BKK. Flew economy, as no PE seats LHR-HEL, and PE. Baggage issue
Was required to pay for extra baggage on the return when checking in at LHR. 101.60 Pounds
What was luggage allowance on the e-ticket? Any extra baggage due to status would not be shown, as status on the day of the flight may be different

"2 Premium Economy tickets from Bangkok to London via Helsinki"
1 passenger or 2 passengers? If 2 passengers, do both have OWS status?
My view is status benefits only apply to the passenger with status. Not all in the party.