First JETSTAR flight... What to expect?

[PaulST]

I've flown with JQ over the last few years and find them fine.

I've only ever had one flight changed and I was refunded (the new time was too close to an international connection).

If you can, take carry-on only as the check-in desk/bag drop queue is usually incredibly slow.

 

[JohnK]

It's an internal flight I have booked. I expect it to go without issue but just preparing backup ie. Amex edge option, they have a later flight that they could bump me too.

Assuming later flight is not full.

 

[amaroo]

I've flown with JQ over the last few years and find them fine.

+ 1. Have clocked up more than >350 MCY-SYD-MCY sectors and had never had a cancelled or bad flight.

My tip - avoid the last flight of the day.

 

[2infinity]

You shouldn't have any problems domestically on major routes and popular times to fly on less major routes. Flights get cancelled if there isn't enough bookings to run the flight or technical issues. You will not get any compensation other than being rescheduled to whenever or if that's not convenient a refund (not that that helps 2 hours before you were hoping to fly and now trying to get on another carrier, if you even can, costs 5 times the price).

Jetstar is strict with both checked and carry on luggage. It is a no frills carrier, so if you want something (half decent food, entertainment etc), bring it yourself.

I think now that everyone has lowered your expectations to rock bottom, you'll have a great flight. Enjoy.

 

[PLANT]

47hrs before flight...Checkin online and would not produce PDF
Still wanted $5.50 to chose seat
Checked in later to be told had checked in and finally able to print paperwork that shows allocated "NO.E" seat...that a middle seat is it not? grrrrrrrrrrrrrrrrrrr
So Seatguru App does not detect flight when given Jetstar, flight number and date????????????

Edit: Seatguru Online confirmed BLOODY middle seat and I think checkin showed either side was selected already....overwing too!

 

[Freq Flier 2013]

I flew Jetstar on Wednesday Mel to syd.
First impressions - they only tell you the gate 20 min prior to boarding.
Flight was 35 min late this is a 9.45am flight. Not sure if it had any flow on impact later in the day.
The person scanning the boarding pass at the gate did not know what to do when I showed him the barcode on my phone ie using passbook and wanted to see my original email?? Overall very confusing on the part of the staff and not very organized. Boarding seemed to take much longer then other airlines as most passengers were not familiar with flying. I saw at least 3 people sit in wrong seats and had to move when the correct person showed up (it was a full flight). Yes it got me from A to B but late and confused me even more with their boarding procedure.

 

[Freq Flier 2013]

Well I'm flying back on Jetstar and the flight is again delayed by 30 minutes Syd to Mel and they are weighing and measuring all bags prior to boarding. Very strict.

 

[JohnK]

Edit: Seatguru Online confirmed BLOODY middle seat and I think checkin showed either side was selected already....overwing too!

Whenever I fly a LCC I always pay to choose a seat for this exact reason. Don't need these surprises.

 

[mannej]

Well I'm flying back on Jetstar and the flight is again delayed by 30 minutes Syd to Mel and they are weighing and measuring all bags prior to boarding. Very strict.

Considering that JQ has been in the news lately with weight and loading issues, I am not surprised with this.

 

[PLANT]

Well the dishwasher had an F1 warning (flooding) before left home.... But got to T4 on the trustee 901!
Went to service desk and let's just say fantastic service.... Great seat
Then pressed yes thinking I agree with terms on checking machine to find I said I had dangerous goods!!!!!
Got in line but you can just have another go on machine to get tags and boarding pass... I am now a qualified tag to bag person..... Never done That before......
Then more screen time and touching (Ebola eat your heart out)..... Checked in unweighted bag.... Paid 20kg....13kg.... Yes I weighed before left home.... It's XMAS thought might have to fill a bit more!!!
Security pinged me for drug/explosive scan..... But friendly bloke.
Then the navigation begins to get to gate.... Like international head diagonal thru to the TREK.... Second world country terminal.... Hello travelators were designed to be implemented in places like T4..... If you have a mini skateboard BRING IT!
Then at the end escalator/lift to a greeting line which I thought was weigh hand luggage line but is actually to board aircraft!!!!!!!
Staff at service desk and did not know if WiFi in terminal...... As far as I can see what happens to Free 1hr????????
Then informed of waiting area as flight delayed already 30 min!
I have been to third world airports and the seating is better than these fantastic plastic things.... Power points a very hard to find... If you look hard enough I found 1!!!!
I was surprised the lappie and tablet weighed with bag 6.2kg WTF!
Bigger flight screen and a TV would be a nice touch in the castle yard seating area!

 

[Justinf]

Just read through this thread.
I booked a JQ flight from Avalon to Sydney with my 15-year-old daughter. Getting the last flight of the day out of AVV (8.40pm) and a few days later, the last flight from SYD (9.40pm).
I haven't pre-selected seats, but what's the liklihood of us getting split up at check-in? I'm not real keen on having my teen girl sitting away from me, so just wanted to hear people's opinions before forking out more $ to prebook seats.

 

[moa999]

If on the same PNR you should be OK.. But generally better getting the Plus pack for seats and QF points and SCs

 

[PaulST]

If on the same PNR you should be OK.. But generally better getting the Plus pack for seats and QF points and SCs

The Plus bundle also remove the change fee, which I've used to my advantage several times.

 

[PLANT]

So at the gate... No desk and they put up landed flight, then your flight on screen at the same time. Seemed confusing to me..... You que to the side of door and then a hand scanner to board
No airbridge Melbourne or Brisbane.... Great flight crew and generally flight.
Did note plane did not like reversing.... Sounded like someone was winding the engine up like on a model T ford!

 

[blu]

On LCC's, we always pay for Row 1 seats.
On JQd 1DEF ("up front") is cheaper than 1ABC ("exit row") and usually only about $12 each extra from memory.

 

[Sprucegoose]

Hi
Select your seat, pay the extra. Lower your expectations and you will be happy. I booked JQ through a QF booking, flight was cancelled so QF sorted everything out. Benefit of booking through QF.

 

[Freq Flier 2013]

Got to agree the walk in T4 (Melb) is one the longest in Australia that I have done. Definitely looks second rate. It's the whole delay that frustrated me on both my legs. Haven't had it with Virgin for a while.