First Trip Report : CX110 Sydney to Hong Kong

[baswitzer]

Zippy: When did you send your letter of complaint? I sent one in February, got the letter of acknowledgement and have not heard anything back since. Should I be following up? I know I am only a lowly economy flyer but my exeperience from CDG to HKG was awful especially in trying family circumstances.

 

[Zippy7]

Firstly, I thought the apology was as bad as the service they provided on that flight. They were inattentive, and we were treated like we were in economy and an inconvenience, not a customer. I've had better economy experiences on Qantas, Air NZ, Malaysian, Singapore and even Philippines Airlines.

I'm only a Scum Gold - but I was flying in business class, and I had expected much better, given all my other flights in business have been so better than that one.

I acknowledge that they fulfilled their contract and got me to my destination (be it uncomfortable, annoyed, and LATE).

They don't have to offer me any compensation, just as I don't have to choose to do business with them.

I certainly won't be inclined to choose them over another airline any longer. This experience merely served to enlighten me that they are not aiming to provide best service/experience (unlike Singapore Air). I regret not going Virgin Atlantic and forgoing the OW points - It's a small matter. Mind you, I'd still use their lounge when in HK

FWIW - The return flight back to Sydney was actually back to their usual standards, and I did get to try out the herringbone configuration. It's quite unusual being seated at an angle...

Disclaimer - I'm not a member of Singapore's FF program (don't fly frequently enough with them to bother)

 

[Zippy7]

Zippy: When did you send your letter of complaint? I sent one in February, got the letter of acknowledgement and have not heard anything back since. Should I be following up? I know I am only a lowly economy flyer but my exeperience from CDG to HKG was awful especially in trying family circumstances.

Hiya - my actual flight was in the 1st week of March this year. I probably sent it nearer the end of March? I think I got mine back quickly because I got on the "do not care about this customer" queue. I'd take the longer response time to be positive rather than negative? I hope you get a satisfactory resolution to your situation.

In my case, I was merely highlighting that you can get bad experiences on Cathay. For me, you could say that this was a case of handling the customer badly - there was a massive gulf between my expectations based on previous trips with them vs the actual experience received (reality).