Fix the <redacted> website! Now!

[Intra]

I've had no real drama's at all using the site pre-SABRE or post-SABRE; Then again, I probably haven't used the site as much as you all have (Yet... Hehe)
But honestly, no real complaints from me...

Considering I can't even now make a normal booking on the enhanced Qantas site as of today using Chrome, all the more reason just to deal with it....

 

[totd]

...so the issue may be particular to certain versions of certain browsers that have problems displaying flight availibility......

FWIW, We've just been having a problem with the ANZ website (The bank, not the airline) not working in Firefox on one particular machine. We were able to resolve the issue by updating the OS (MacOS Lion to Mountain Lion). Essentially, it could be anything causing the issue so all you can really do is update everything, reset your browser, reboot and hope for the best.

 

[Gerardf]

The websites are terrible. The fact I have to re-enter my details (after already logging into Velocity) is annoying, but it really becomes frustrating when I finally get to the "Manage Booking" page, to find that I cannot select seats/make changes - because the booking was originally made through a third party.

Yeah, I hear you about the seat allocation stuff. I sent this to VA Gold a few weeks ago. More out of absolute frustration rather than any expectation of some remedial action. I did actually get a phone call from our VA Account Manager.

"Yet again the VA IT system strikes.



When doing web check-in on the above reservation, I’m presented with a fait accompli in respect of the seat allocation. 5D on outbound which I successfully selected. The return is 10A which I cannot change. Nor can the friendly person on the Helpless Desk at VA. He told me that he was unable to alter anything as ‘….the airport has control of the flight…’. A situation I’ve encountered before and, on those occasions, the only alternative was to go to the VA Lounge and see what can be done just prior to the flight. Naturally, not much can ever be done and I, as a long suffering passenger on VA, have to ‘suck it up’.

By way of background, our flights are booked through xx_x Travel, an accredited travel agency, and they cannot or will not do seat allocation at the time of booking. I therefore have four alternatives. First, call VA’s Helpless Desk and hope that it is not a case of ‘….the airport has control…’ or, second, wait until 48 hours out and check in and hope for the best. The third option is to go to the VA Lounge at departure time and again hope for the best and finally, fourthly, do nothing and hope for the best.


As is obvious, I do a lot of ‘hoping’ and a lot of reliance on ‘the best’. Neither of these is of much benefit as it turns out.

I work at xx_x in a department called IT Infrastructure. My day to day is to ensure IT services are installed and operational in a timely manner, reliably and within cost. If my IT systems were anything comparable to VA IT, I’d be out the door and living on struggle street. I don’t know how many times I fly….a few times a month, I suppose. But I am sure that prior to Sabre, the VA IT system worked….more or less….now it’s just a shambles.


As I said to someone else, if VA Flight Ops worked in the same manner as VA IT, the place would go broke within a month.

I can’t tell you how much I pine for the old days of flying Qantas. And, in respect of xx_x, my sentiments are widely shared. The only good thing I can say about VA is the quality of the operational staff who do the daily grind at the terminals, in the Lounges and on board VA’s A/C."