Flight change, leg On Jetstar

SpudOz

SpudOz

Member
Joined
Sep 17, 2011
Posts
167
Hi all
I booked a multi city itinerary with Qantas with one leg on Jetstar from Singapore to Penang.
Qantas emailed me today advising the flight departing at 13:40 has been cancelled and they've offered another Jetstar flight departing at 7:00am the next day.
Am I entitled to any compensation as it will necessitate an additional nights accommodation in Singapore. I tried to get Qantas to put me on a Malaysian flight instead but they reckon I have to speak directly with Jetstar and the flight must only be taken with Jetstar.

Any advice before I tackle Qantas again.

Thanks
 
Tbh I would be asking for a same day option eg to be put on MH or SQ. A 29odd hour difference is nit acceptable and you shouldn't have to accept that.
 
RichardMEL said:
Tbh I would be asking for a same day option eg to be put on MH or SQ. A 29odd hour difference is nit acceptable and you shouldn't have to accept that.
Click to expand...
The operator was adamant that I could only fly Jetstar. When I asked to speak to a supervisor, she was dismissive and said the supervisor will say the same thing.
 
SpudOz said:
Hi all
I booked a multi city itinerary with Qantas with one leg on Jetstar from Singapore to Penang.
Qantas emailed me today advising the flight departing at 13:40 has been cancelled and they've offered another Jetstar flight departing at 7:00am the next day.
Am I entitled to any compensation as it will necessitate an additional nights accommodation in Singapore. I tried to get Qantas to put me on a Malaysian flight instead but they reckon I have to speak directly with Jetstar and the flight must only be taken with Jetstar.

Any advice before I tackle Qantas again.

Thanks
Click to expand...
IMHO Your contract is with Qantas - they have acted as the Travel Agent in this instance and should be obligated to get this resolved. I, too, would be asking to escalate this.

Regards,

BD
 
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Considering they also sell MH on those tickets from AU-Malaysia via SIN I can't see why they can't rebook you on MH
 
Second attempt - QF will not budge. They're saying its Jetstar or nothing. No compensation for overnight in Singapore. Looks like Singapore Airlines will be getting my business.
 

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