Flight Delay - QF1 - Wed 15 Jan 25

[newtotravel]

We've already received a $500 voucher, but still pushing back.

Will post any updates as soon as we get them.

Thanks so much. I’ll get back in touch with them. Good luck with getting a better outcome.

 

[LDN via BNE]

As promised:

Final offer was 50,000 points or a $500 travel voucher. Elected to take the points; being UK-based they are easier to use than a voucher.

Qantas also reimbursed all costs incurred (clothing, food and transport).

Overall, not the best result but better than nothing (and maybe better than many would expect from QF?).

 

[JohnK]

My wife happily accepted the hotel and cab ride offered to those in J, but apparently many passengers decided to tough it out at the airport.

I assume those passengers toughing it out are now regretting their decision given the delay has increased by a further six and a half hours.

Just out of interest where was the hotel?

For me with wife and 8 year old daughter I'd stay at the airport if arriving at 9:00pm, collecting luggage, head out to hotel, check-in, try to sleep, dinner or breakfast of some sort and head back out to airport at 3:45am?

It's not worth the trouble.

 

[LDN via BNE]

Just out of interest where was the hotel?

For me with wife and 8 year old daughter I'd stay at the airport if arriving at 9:00pm, collecting luggage, head out to hotel, check-in, try to sleep, dinner or breakfast of some sort and head back out to airport at 3:45am?

It's not worth the trouble.

It was the Goodwood Park Hotel.

Given it ended up being a 31 hour delay, it was very much worth the trouble (and some)!

The lesson was, if an airline offers you a hotel room, take it.

 

[Mr H]

The lesson was, if an airline offers you a hotel room, take it.

Not sure you can generalise from the one experience. My own experience of airline supplied hotels (on the two occasions I have used them) is that they involve a lot of 'hurry up and wait' with unreasonably early transfers to the airport. I would probably have been better both times making my own arrangements.

 

[MEL_Traveller]

Not sure you can generalise from the one experience. My own experience of airline supplied hotels (on the two occasions I have used them) is that they involve a lot of 'hurry up and wait' with unreasonably early transfers to the airport. I would probably have been better both times making my own arrangements.

Sure, but there is the cost factor too.Sometimes airlines won’t reimburse you if they have made alternative arrangements. Even claiming on TI can sometimes have an excess.

 

[capnbazza]

Have had excellent experiences being rebooked with other airlines at the airport in the past, and would always advocate people go to the airport to sort these problems out.

One of the issues with this particular flight has been the times the further delays were announced; when the additional 7 hour delay was announced at 3:30am local time it wasn’t clear if there would be staff at the airport at this hour.

By the time the additional overnight delay was announced (around 8am local), my wife was quite happy to go with the flow and enjoy a day in Singapore (there are worse places to be stuck).

I did try rebook via phone, but as mentioned elsewhere, only offer was a downgrade to Y.

We were denied accommodation in Santiago when our flight was 10 hrs late leaving Sydney meaning we had to spend 10 hrs overnight in the airport for a connecting flight to Buenos Aires. They refused to put us onto another earlier flight with KLM.